Sr. Engineer, End User Computing

inmar; Ciudad de México; Presencial; MXN 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

inmar is seeking a Sr. Engineer, Linux End User Computing in Mexico to establish and support Linux endpoint services across the organization.

As the SME for Linux endpoint technologies, you will partner with Engineering, Security, Infrastructure, and End User Computing teams to create a secure, scalable Linux environment and drive automation, security controls, and operational procedures. You will provide 24x7 on-call support on a rotating basis and lead endpoint deployment initiatives across

Formación

• Professional fluency in English (spoken and written).

Responsabilidades

• Develop and maintain the enterprise Linux endpoint strategy, standards, and support model.

Conocimientos

Linux OS administration

Automation scripting

Bash/Python scripting

Ansible

Intune

ManageEngine

JAMF

Active Directory

Microsoft Entra ID

LDAP

On-call support coordination

Herramientas

Intune

ManageEngine

JAMF

PDQ

Active Directory

Microsoft Entra ID

LDAP

Descripción del empleo

This role is office-based in Mexico. The role requires professional fluency in English (spoken and written).

Under the general direction of a manager, the Sr. Engineer, Linux End User Computing is responsible for helping establish, implement, and support Linux endpoint services throughout the organization.

As Linux support is a developing capability within the enterprise, the incumbent will serve as the primary subject matter expert for Linux endpoint technologies, partnering with Engineering, Security, Infrastructure, and End User Computing teams to create a secure, scalable, and supportable Linux environment.

The incumbent will be responsible for developing Linux endpoint standards, management processes, security controls, automation, and operational procedures while providing ongoing administration and support. In addition to Linux-focused responsibilities, the incumbent will contribute to the broader End User Computing environment, supporting enterprise endpoint initiatives and helping deliver a consistent end-user experience across all supported platforms.

Office Environment

As a member of the End User Computing team, you will help develop and support the organization Linux endpoint strategy and operational support model. You will evaluate, implement, and maintain the technologies, standards, and processes required to support Linux devices in an enterprise environment.

You will work closely with Engineering, Security, Infrastructure, and business stakeholders to establish Linux management capabilities through enterprise endpoint management solutions.

Following implementation, you will provide ongoing administration, support, security management, and continuous improvement for Linux endpoints throughout their lifecycle.

While Linux will be your primary area of responsibility, you will also collaborate with fellow engineers to support the broader endpoint environment, including Windows, macOS, endpoint management platforms, software deployments, operating system upgrades, security initiatives, and end-user support activities. You will also be responsible for managing the enterprise-wide workstation tools such as Intune, PDQ, ManageEngine and JAMF.

Warehouse Environment

As a member of the End User Computing you will be responsible for the high-volume, centrally managed workstation hardware and software necessary to support the warehouse environment.

What You'll Do:

Technical (100%)

• Develop and maintain the enterprise Linux endpoint strategy, standards, and support model.
• Assess existing Linux devices and develop plans to bring them under centralized management and support.
• Evaluate, implement, and administer Linux endpoint management solutions using enterprise management platforms such as Microsoft Intune, ManageEngine, and other approved technologies.
• Provide technical support for Linux operating systems, software, hardware, and connectivity issues through resolution.
• Administer, configure, deploy, and maintain Linux operating systems, including but not limited to Red Hat Enterprise Linux (RHEL), Rocky Linux, Ubuntu, and other approved distributions.
• Develop and maintain Linux workstation standards, configuration baselines, deployment processes, and lifecycle management practices.
• Implement and support endpoint security controls, including vulnerability remediation, patch management, encryption, and compliance monitoring.
• Create and maintain automation solutions using scripting and automation technologies such as Bash, Python, Ansible, PowerShell, and other approved tools.
• Support authentication and identity integrations with Active Directory, Microsoft Entra ID, LDAP, and Single Sign-On solutions.
• Troubleshoot and resolve complex Linux operating system, application, networking, authentication, and endpoint management issues.
• Develop and maintain technical documentation, standards, operational procedures, and training materials related to Linux endpoint administration and support.
• Serve as the primary technical owner and escalation point for Linux endpoint technologies.
• Collaborate with Engineering, Infrastructure, Security, and business teams to develop supportable solutions that meet business and technical requirements.
• Provide support and troubleshooting assistance for other supported endpoint operating systems and technologies as needed.
• Collaborate with End User Computing team members on software deployments, operating system upgrades, security remediation efforts, endpoint management initiatives, and end- user support activities across all supported platforms.
• Evaluate emerging technologies and provide recommendations based on industry best practices.
• Provide 24 by 7 on-call support on a rotating basis with other team members, usually for a one-week period at a time.
• Lead or participate in projects involving endpoint deployments, operating system migrations, security initiatives, automation efforts, and endpoint management platform enhancements.