Sr Customer Success Specialist

BMC Software Inc; Guadalajara; Híbrido; MXN 825,000 - 1,375,000; Jornada completa

Descripción de la vacante

A leading company in the IT management sector is seeking a Sr Customer Success Specialist in Guadalajara. The role involves driving customer success, providing governance, and ensuring successful adoption of cloud services. Candidates should possess executive communication skills and experience in managing complex accounts in the IT domain.

Formación

• Experience with ITSM products such as BMC Remedy, ServiceNow.
• Ability to drive customer success and adoption.
• Expertise in managing large, complicated accounts at IT/business levels.

Responsabilidades

• Drive customer adoption and success for assigned accounts.
• Provide governance advice and usage recommendations.
• Become the post-sales success leader for customers.

Conocimientos

Customer management

Executive-level communication

Conflict mediation

Governance advice

Risk identification

Herramientas

ITSM products

Descripción del empleo

Basic Information Job Name Sr Customer Success Specialist - Mexico Country Mexico State Jalisco City Guadalajara Date Published 30-Jun-2025 Job ID 45187 Travel You may occasionally be required to travel for business Looking for details about our benefits? You can learn more about them by clicking HERE Description and Requirements CareerArc Code CA-OG #LI-OG1 Hybrid: #LI-Hybrid

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

Here is how, through this exciting role, you will contribute to BMC's and your own success:

• Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.
• Articulate value,inspireand sell the Social Enterprise future in a Cloud Computing world.
• Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level.

To ensure you’re set up for success, you will bring the following skillset & experience:

· Youhave thea bility toembrace, live, and breathe our BMC values every day!

·Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)

·Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog

·Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds workingtogether across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, you’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experiences to ensure we face the world together with the best ideas!

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
Min salary 825,000

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Mid point salary 1,100,000 Max salary 1,375,000