Sr Cust Exp Specialist

Honeywell Technologies; San Luis Potosí; Presencial; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

Honeywell Technologies in Mexico is seeking a Customer Care / Order Processing professional to manage orders from entry to delivery, drive customer satisfaction, and coordinate with cross-functional teams. The role requires handling inquiries, returns, invoicing, and continuous process improvement.

The ideal candidate will have strong attention to detail, English proficiency (B2+), and hands-on experience with SAP and customer portals to ensure timely order fulfillment and excellent service

Formación

• Bachelor's degree or equivalent; 3 years relevant experience acceptable.
• Advanced English (B2 or higher) required.
• Experience with SAP and reporting tools preferred.

Responsabilidades

• End to end Order processing / order management
• Processing Returns
• Customer Invoicing
• Advocate of creating a memorable customer experience

Conocimientos

Advance English

SAP

Excel

Customer portals

Communication skills

Educación

Bachelor's degree or equivalent

High school diploma with relevant experience

Herramientas

SAP

Excel

Integrated reporting systems

Customer Portals

Descripción del empleo

Job Description

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Responsibilities

• End to end Order processing / order management
• Processing Returns
• Customer Invoicing
• Advocate of creating a memorable customer experience

Qualifications

YOU MUST HAVE

• Bachelor's degree / equivalent, or High school diploma with significant relevant experience (3 years).
• Advance English (B2 minimum)

WE VALUE

• Attention to detail
• A knowledge of principles and best practices in (customer service)
• Good team and communication skills
• An ability to take initiative and work with limited direction
• An ability to learn quickly, self-learner
• Experience with SAP, Customer Portals, Excel, integrated reporting systems

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.