Sr Cust Exp Specialist

Honeywell; San Luis Potosí; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

Honeywell is seeking a Customer Service Representative to act as the primary contact for customer accounts, handling inquiries related to order processing, returns, and administrative tasks. The ideal candidate will possess a bachelor's degree and have experience in customer service, plus advanced English proficiency. This role emphasizes teamwork, attention to detail, and a proactive approach to resolving customer issues.

Formación

• Advanced English proficiency at all levels.
• At least 6 months of experience in customer service, tech support, or related field.

Responsabilidades

• Processing Returns and Customer Invoicing.
• Prepare Forecast Reports and provide Administrative Support.
• Support Order Processing including order changes and resolving discrepancies.

Conocimientos

Attention to detail

Ability to work in a team

Commitment to improving service

Bias for action

Educación

Bachelor's degree in business, administration, or related field

Descripción del empleo

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiries such as ship dates, problems, order changes, repairs, and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, and Product Managers to resolve customer issues. You will support order processing, including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.

YOU MUST HAVE

• Bachelor's degree (preferable) in business, administration, or related field
• Advanced English proficiency at all levels
• At least 6 months of experience in customer service, tech support, call center, or related field

WE VALUE

• Attention to detail
• Bias for action
• Ability to work in a team
• Commitment to improving service
• Ability to work with limited direction

Key Responsibilities

• Processing Returns
• Customer Invoicing
• Prepare Forecast Reports
• Administrative Support
• Order Processing

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation, and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments—powered by Honeywell Forge software—that help make the world smarter, safer, and more sustainable.