Sr. Assistant

Buscojobs México; Nuevo León; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading toy manufacturer based in Mexico is seeking a dedicated Service Desk Representative. You will support various internal customers and manage HR-related inquiries through multiple channels. The ideal candidate should have experience in customer service, excellent communication skills, and be fully bilingual. This role offers enhanced paid leave options, life insurance, wellbeing programs, and a colleague discount.

Servicios

Enhanced paid family care leave

Life and disability insurance

Wellbeing programs

Colleague discount

Bonus scheme

Formación

• Experience in Service Desk or Shared Services.
• Excellent communication skills and passion for talking and online chatting with employees.
• Service minded teammate who enjoys working in a diverse team.
• Fast learner who can cope with dynamic work environment.
• Problem solver who takes initiative to innovate.

Responsabilidades

• Serve as the first point of contact for HR-related questions.
• Manage and follow up on ServiceNow tickets.
• Provide live assistance through phone, chat, and email.
• Help improve support processes and self-service.

Conocimientos

Customer service

Problem solving

Communication

Bilingual

Descripción del empleo

time left to apply End Date: August 19, 2025 (12 days left to apply)

job requisition id 0000026841

Job Description

Do you enjoy providing the best customer experience and talking to various partners?

Come and join the vibrant environment of our Service Desk Team. You will be supporting internal customers from different parts of the organization and the world!

Core Responsibilities

• Service desk: Be the Go-To Expert – Serve as the first point of contact for employees with HR-related questions, providing a personalized and accurate support to our colleagues
• Contact point for employees about HR related questions: Own the Experience – Manage and follow up on ServiceNow tickets, ensuring every case is handled with care and closed providing an awesome experience
• Follow up on service now tickets: Connect in Real-Time – Provide live assistance through phone, chat, and email — bring solutions to life through every channel.
• Support live channels (phone, chat, e-mail): Shift Left – Help us improve the way we support our people by identifying recurring issues and collaborating on better processes and improving on self service

Play your part in our team succeeding

The LEGO Group Business Service Operations (BSO) is part of the Global established shared service center (BSO) that delivers HR and Finance services to the LEGO Group from 6 locations; Mexico, Kladno, Singapore, Billund, China & Vietnam.

The purpose of the BSO is to create an effective and efficient platform for growth to support our strategy and reach twice as many kids over the next 5-7 years

Do you have what it takes?

• Experience in Service Desk or Shared Services.
• Excellent communication skills and passion for talking and online chatting with employees and for providing support.
• Service minded teammate who enjoys working in a diverse team.
• Fast learner who can cope with dynamic work environment with peaks and lively periods, and provides consistent experience with human touch.
• Problem solver who takes initiative to innovate and brings ideas to improve.
• Fully Bilingual

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

FamilyCareLeave –We offer enhanced paid leave options for those important times.

Insurances –All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing– We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

ColleagueDiscount– We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus– We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace –You'll find this at the top of this advert and when you join the team, we'll confirm this with you.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.

About Us

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, andhaving fun. Build your career brick by brick and play your part in c ontinuing our mission to “inspire and develop the builders of tomorrow ” .