Sr. Analyst, Marketing Excellence, Design & Print

Mondelez International; Santa Fé; On-site; MXN 420,000 - 660,000; Full time

Job summary

Mondelez Mexico is seeking a proactive professional to manage consumer contacts, drive satisfaction, and retain loyalty within its consumer relations operations. You will turn consumer interactions into actionable insights and lead reporting to measure outcomes.

This role focuses on strategic oversight of consumer relations, with emphasis on improving frontline experience, handling recall-related concerns, and collaborating with cross-functional teams to optimize customer engagement.

Qualifications

• Experience in contact center management and customer service operations.
• Foundational understanding of front-end and operational systems.
• Knowledge of social media operations and recall management.

Responsibilities

• Manage consumer contacts to drive satisfaction and loyalty.
• Turn consumer contacts into actionable insights.
• Oversee consumer relations operations and lead reporting.

Skills

Contact center management

Customer service

Social media operations

Recall management

Project management

Strategic thinking

People development

Analytical skills

Effective communication

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty.

How you will contribute

You will effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty, help turn voluntary consumer contacts into insights and actions, and oversee the consumer relations operations and lead reporting.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Contact center management, analysis, customer service, front-end, and operational systems with foundational functional expertise
• Social media operations
• Recall management
• Project management
• Thinking strategically, managing projects independently, and being consumer focused
• Developing people and interpersonal/team building/motivational skills
• Analytical and quantitative skills
• Communicating effectively, verbally and in writing

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No Relocation support available

Business Unit Summary

Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth‑watering global brands such as Trident , Oreo , Philadelphia , and local jewels like Clorets and Bubbaloo . We are leaders in the making of cream cheese, powdered beveragesand confections‑in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting‑edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB,which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in thecountry and drives our purpose to lead the future of snacking. We are pioneers in the country in work‑life balance practices such as extended maternity leave, open spaces, remote workand flexible working hours.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Marketing Excellence

Marketing