Sr Analyst HRSSC Talent Acquisition

Johnson Controls; San Pedro Garza García; Presencial; USD 30,000 - 40,000; Jornada completa

Descripción de la vacante

A global technology and multi-industrial leader in Mexico is seeking an HR Analyst responsible for managing HR processes and data reporting. The ideal candidate will have a Bachelor's degree paired with high English proficiency and 3 years of experience in a shared service environment. Strong customer service and intermediate Excel skills are essential. This position offers opportunities for continuous improvement and various HR-related projects.

Formación

• 3 years of experience in a Shared Service Centre/Retained/Outsourced environment.
• Experience in Core HR and Training operations processes.
• Other languages such as Portuguese are desirable.

Responsabilidades

• Provide support on issues related to HR processes.
• Collect, analyze and report data to vendors.
• Manage referral payments according to policies.

Conocimientos

High Customer Service orientation

High English Proficiency

Intermediate Excel skills

Process analysis

Experience with an ERP

Educación

Bachelor degree in HR, Administration, International Business, Economics

Herramientas

Workday

Service Now

Microsoft CRM Dynamics

Concur

Taleo

Descripción del empleo

What you will do:

The HR Analyst is responsible for providing support on issues/inquiries related to our processes and to maintain day-to-day operation to deliver results. As owner of the process, this role is accountable for collecting, analyzing and reporting data to vendors or COE across the enterprise. Active participation on Continuous Improvement is highly expected.

How you will do it:

• Provides service delivery for the Interview scheduling process for NA, LATAM and Executive level.
• Travel arrangements for Candidate, when needed.
• Process Candidate reimbursements.
• Manage Referral Payments according to Internal Policies.
• Any special project added to the portfolio and the most complex processes fall under responsibility of Sr. Analysts.

Candidate Reimbursements

• Collect Candidate reimbursement requests and send to vendor for processing.
• Validate reimbursement payments.
• Provide thorough follow-up to reimbursement cases.

Referral Payments

• Download reports and analyze data to request payments for employees eligible in Referral Program.
• Attend escalations and specific inquiries regarding referral process.

Other Activities

• Provide support occasionally to additional Talent Acquisition process such as edit requisitions, Reset Password, Recruiter Assignation, Equity Reports and others.
• Audit of processes.
• Reports and analysis
• Other duties as required on demand.

Job Customers

• Employees in all the levels across the JCI
• Human Resources
• TA Recruiters
• Payroll

Qualifications

What do you need:

• Bachelor degree in HR, Administration, International Business, Economics,
• 3 years of experience of working in Shared Service Centre/Retained/Outsourced environment an advantage.
• Mandatory - High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English. Other languages such as Portuguese are desirable.
• Experience with an ERP (Workday, Service Now, Microsoft CRM Dynamics, Concur, Taleo.
• Intermediate Excel skills. (Pivot Tables, Conditional Formatting, Excel Tables, Drop Down Lists, Vlookup.)
• High Customer Service orientation.
• Experience in Core HR and Training operations processes.