SQ WARRANTY ENGINEER

ALSTOM Gruppe; Cancún; Presencial; MXN 420.000 - 650.000; Jornada completa

Descripción de la vacante

Alstom is seeking a SQWarranty Engineer to lead supplier quality warranty activities in the Cancún region. You will act as the interface between Alstom and external suppliers to resolve quality issues in revenue services and drive containment, corrective actions and root-cause solutions.

You will monitor supplier performance, support procurement in cost of non-quality recovery, and report progress to regional or global SQ Warranty management.

Formación

• Experience leading supplier quality warranty activities in industrial or transport projects.
• Strong problem solving and root cause analysis skills are required.
• Ability to coordinate with suppliers and internal teams to implement containment and corrective actions.

Responsabilidades

• Lead supplier quality warranty activities for the region, acting as interface between Alstom and suppliers.
• Drive containment, corrective actions and solution implementation with suppliers.
• Monitor supplier performance and escalate critical issues as needed.
• Support procurement and contract managers to consolidate cost of non-quality for claims.
• Report progress to SQ Warranty management at regional or global level.

Conocimientos

Supplier quality

Problem solving

Root cause analysis

Warranty management

Supplier liaison

Herramientas

Quality portal

SAP

Descripción del empleo

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At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

The SQ warranty Engineer leads Supplier quality warranty activities for its Region/Cluster/Country:

• Is the interface between Alstom team and external suppliers for problem solving of supplier quality issues occurring in revenue services
• Leads progress & monitors the completion of containment, corrective action and solution implementation as defined
• Ensure Supplier quality portal is properly used for Supplier quality warranty issues, including the proper notifications of issues to suppliers
• Supports the project to achieve K1 (safety related quality issues), K2 (quality issues with high impact on customer’s operations) problem solving target
• Manages supplier performance during Warranty with a dynamic escalation process (Yellow, Red in & out)
• Supports procurement and contract manager to consolidate CONQ (Cost of Non-Quality) for claim recovery / back charge process
• Reports / Escalates to SQ Warranty manager (at Region or global level) to unblock critical situation

The SQ warranty Engineer leads the problem solving from characterization of the issue till root cause is identified and solution defined with the external suppliers:

• Verifies the quality of the description and characterization done by Alstom team, complement as necessary to ensure the right understanding of the issue
• Formally notifies the issue to the supplier
• Ensures that the containment action is defined and implemented
• Ensures the root cause is validated and the solution will address the root cause.
• Periodically follows up with the supplier the action plan.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Provider

Description

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SAP as service provider

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