Global Supplier Quality Warranty Engineer

Alstom; Cancún; Presencial; MXN 300.000 - 540.000; Jornada completa

Descripción de la vacante

Alstom in Cancún seeks a SQ warranty Engineer to lead supplier quality warranty activities for the Region/Cluster/Country. You will drive containment, corrective action and solution implementation with external suppliers to protect revenue services.

You’ll verify issue descriptions, notify suppliers, manage escalation through Yellow/Red levels, support procurement to consolidate CONQ, and ensure root causes are confirmed and addressed to meet K1 and K2 targets.

Responsabilidades

• Is the interface between Alstom team and external suppliers for problem solving of supplier quality issues occurring in revenue services
• Leads progress & monitors the completion of containment, corrective action and solution implementation as defined
• Ensure Supplier quality portal is properly used for Supplier quality warranty issues, including the proper notifications of issues to suppliers
• Supports the project to achieve K1 (safety related quality issues), K2 (quality issues with high impact on customer’s operations) problem solving target
• Manages supplier performance during Warranty with a dynamic escalation process (Yellow, Red in & out)
• Supports procurement and contract manager to consolidate CONQ (Cost of Non-Quality) for claim recovery / back charge process
• Reports / Escalates to SQ Warranty manager (at Region or global level) to unblock critical situation The SQ warranty Engineer leads the problem solving from characterization of the issue till root cause is identified and solution defined with the external suppliers:
• Verifies the quality of the description and characterization done by Alstom team, complement as necessary to ensure the right understanding of the issue
• Formally notifies the issue to the supplier
• Ensures that the containment action is defined and implemented
• Ensures the root cause is validated and the solution will address the root cause.
• Periodically follows up with the supplier the action plan.

Descripción del empleo

Alstom in Cancún seeks a SQ warranty Engineer to lead supplier quality warranty activities for the Region/Cluster/Country. You will drive containment, corrective action and solution implementation with external suppliers to protect revenue services.

You’ll verify issue descriptions, notify suppliers, manage escalation through Yellow/Red levels, support procurement to consolidate CONQ, and ensure root causes are confirmed and addressed to meet K1 and K2 targets.