Specialist, Logistics Operations

Celanese; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in the logistics sector is seeking a Logistics Coordinator to manage shipping processes and ensure timely delivery to customers. The ideal candidate will have a strong logistics background, effective problem-solving skills, and the ability to work in a fast-paced environment. Responsibilities include coordinating shipments, monitoring deliveries, and generating operational reports. Fluency in English is required, and knowledge of Spanish and Portuguese is a plus.

Formación

• 2-3 years of logistics operations, export/import experience.
• Fluent in English; knowledge of Spanish and Portuguese is an advantage.

Responsabilidades

• Coordinate all load and shipment processes for timely delivery.
• Generate operational and KPI reports, meeting monthly metrics.

Conocimientos

Logistics Operations

Problem-Solving

Customer-Focused Mindset

Effective Time Management

Educación

Logistics Experience

Herramientas

SAP

Transportation Management Systems

Descripción del empleo

Overview

Key Activities, Responsibilities, and Accountabilities:

• Coordinate all load and shipment processes with local plant, warehouse, terminal personnel, carriers, and freight forwarders to ensure on-time delivery to internal or external customers.
• Proactively monitor open orders and deliveries to avoid and resolve issues early, mitigating the negative impact of unavoidable disturbances.
• Serve as the key transactional contact for customers, third-party logistics service providers, and freight forwarders.
• Ensure adherence to the defined operational escalation process, involving leads, regional experts, and plant personnel when encountering unforeseen delays in shipping from the plant and final delivery to the customer.
• Manage exceptions and emergency situations effectively.
• Assist in resolving freight invoice discrepancies.
• Document, investigate, and follow up on internal and external complaints.
• Recommend process improvements, including investigating quality failures and developing preventive and corrective actions.
• Maintain key internal relationships with business, sales, supply chain planning, logistics procurement, product management, and other functions.

Key Deliverables / Expectations:

• Generate regular operational and KPI reports (weekly, monthly, quarterly), share findings and trends with leadership, and suggest improvement ideas where necessary.
• Meet or exceed monthly KPI metrics and objectives.

Requirements / Experiences:

• 2-3 years (or 3-5 years for specialists) of logistics operations, export/import experience.
• Fluent in English; knowledge of Spanish and Portuguese is an advantage.
• Knowledge of SAP.

Qualifications:

• Knowledge of transportation systems (e.g., TMS).

Core Competencies / Behaviors:

• Customer-focused mindset.
• Drive for results.
• Strong, decisive personality.
• Effective time management.
• Troubleshooting and problem-solving skills.
• Ability to build relationships.
• Ability to work in a global, fast-paced, and complex environment.
• Flexibility and adaptability to change.
• Stress resilience.
• Responsibility and engagement.