Specialist, Logistics Operations

Celanese; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in the chemical industry is seeking a Logistics Coordinator to oversee shipment processes and ensure timely deliveries. The ideal candidate will have a strong background in logistics operations and be fluent in English. Responsibilities include managing customer relations, monitoring orders, and reporting on KPIs. This role requires a proactive approach and the ability to adapt in a fast-paced environment.

Formación

• 2-3 years experience in Logistics Operations, Export/Import.
• Fluent in English; knowledge of Spanish and Portuguese is an advantage.

Responsabilidades

• Coordinate load and shipment processes for on-time delivery.
• Run operational and KPI reports, suggesting improvements.

Conocimientos

Customer-focused

Problem-solving

Time management

Flexibility

Herramientas

SAP

TMS

Descripción del empleo

Overview

Key Activities, Responsibilities, Accountabilities:

• Coordinate all load and shipment processes with local plant / warehouse / terminal personnel, carriers, and freight forwarders to ensure on-time delivery to internal or external customers.
• Proactively monitor open orders and deliveries to avoid and resolve issues early, mitigating the impact of unavoidable disturbances.
• Serve as the key transactional contact for customers, third-party logistics providers, and freight forwarders.
• Ensure adherence to the defined operational escalation process when encountering unforeseen delays in shipping from the plant and delivery to the customer.
• Manage exceptions and emergency situations effectively.
• Assist in resolving freight invoice discrepancies.
• Document, investigate, and follow up on internal and external complaints.
• Recommend process improvements, including investigating quality failures and developing preventive and corrective actions.
• Maintain key internal relationships with business, sales, supply chain planning, logistics procurement, product management, and other functions.

Responsibilities

Key deliverables / Expectations:

• Run regular operational and KPI reports (weekly, monthly, quarterly), share findings and trends with leadership, and suggest improvement ideas where necessary.
• Meet or exceed monthly KPI metrics and objectives.

Requirements / Experiences

• 2-3 years (3-5 years for specialists) of experience in Logistics Operations, Export/Import.
• Fluent in English; knowledge of Spanish and Portuguese is an advantage.
• Knowledge of SAP.

Qualifications

• Knowledge of transportation systems (e.g., TMS).

Competencies / Behaviors

• Customer-focused mindset.
• Drive for results.
• Strong, decisive personality.
• Effective time management.
• Troubleshooting and problem-solving skills.
• Ability to build relationships.
• Ability to work in a global, fast-paced, and complex environment.
• Flexibility and adaptability to change.
• Stress resilience.
• Responsibility and engagement.