Specialist, Employee Services

Warner Bros. Discovery; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global entertainment company in Mexico City is seeking an Employee Services Associate to provide efficient inquiries support for employees. The role involves analyzing requests, managing employee data in HR systems, and ensuring outstanding customer experience. Candidates should hold a Bachelor's in HR or related fields and be fluent in English. Prior HR experience is preferred, especially with supervisory duties.

Formación

• Experience with Human Resources administrative or related experience required.
• Must maintain confidentiality and handle sensitive information appropriately.
• Preferably with supervisory responsibilities from a global entertainment environment.

Responsabilidades

• Analyze and resolve different types of requests from employees or clients.
• Handle inbound requests via phone, email, and HR-Portal.
• Perform employee data transactions in Workday.

Conocimientos

Fluent in English

Customer service skills

Analytical skills

Educación

Bachelor's degree in Human Resources or related field

Herramientas

Workday

ServiceNow

Descripción del empleo

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Your New Role…

Warner Bros. Discovery is searching for an Employee Services Associate to join the Global Business Services (GBS) People & Culture (P&C) team. In this role, the associate provides efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, their managers and business partners.

Focused on a seamless customer experience and great customer care, the Associate uses information from multiple systems and resources to respond to inquiries; provides navigational support to employees on self-service/HR tools such as Workday and ServiceNow and routing/escalating inquiries for advanced support. Using the case management system, the Associate accurately processes, records, closes or escalates transactions in accordance with established service level agreements. This role collects required information or back-up documentation from employees or external customers. This includes tactfully asking customers probing questions to establish context and ensure the solutions offered or the escalation path is appropriate and most likely to succeed.

Your Role Accountabilities…

• Analyze and resolve different types of requests from employees or clients
• Handle inbound requests via phone, email, the HR-Portal, or other access channels.
• Perform individual employee data transactions and data-entry in Workday and other systems.
• Troubleshoot payroll and time off inquiries, recalculations, employment verifications (VOE/VOIs), direct deposit setups, pay and tax document re-issues, data updates, etc.
• Provide support for self-service and P&C technology tools for employees and customers.
• Ensure completeness of case notes, aligning with company and audit expectations.
• Assisting customers to increase awareness of self-service resources and promote self-sufficiency.
• Ensure confidentiality information when processing transactions and addressing employee inquiries.
• Perform and track administrative (no call) departmental tasks, including report reviewing, data updates, mailing, filing, sending correspondence, and records management.

Qualifications & Experience…

• Bachelor\'s degree in Human Resources or related field
• Fluent in English
• Experience with Human Resources administrative or related experience required, preferably with supervisory responsibilities from a global entertainment environment. Must be able to maintain confidentiality and use confidential information appropriately.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.