Spanish Bilingual Customer Service Specialist

TalentPop App; Tijuana; A distancia; MXN 469,000 - 658,000; Jornada completa

Descripción de la vacante

A dynamic customer service company is seeking a Bilingual Customer Service Specialist to provide exceptional support through voice and chat. In this remote role, you'll resolve issues, personalize customer interactions, and collaborate with your team. We're looking for candidates with 1+ years of experience, strong communication skills, and proficiency in tools like Gorgias and Zendesk. Enjoy a competitive wage, paid time off, and a health stipend.

Servicios

Competitive wage with annual increases

Paid Time Off

Health stipend

Performance Bonuses

Permanent work-from-home setup

Formación

• 1+ year of remote/online experience in customer service or a similar role.
• Calm and solution-focused under pressure.
• Familiarity with E-Commerce and CRM systems is a plus.

Responsabilidades

• Provide exceptional support via inbound calls, chat, and email.
• Troubleshoot issues effectively and find quick resolutions.
• Personalize interactions to build strong customer relationships.
• Work closely with your team to enhance the customer experience.
• Offer feedback to refine our service quality.

Conocimientos

Verbal communication skills

Written communication skills

Problem-solving abilities

Customer relationship management

Time management

Herramientas

Gorgias

Zendesk

Shopify

Descripción del empleo

Join Our Team as a Bilingual Customer Service Specialist, Spanish/English (Voice and Chat)!

Provide customer support in multiple languages through voice and chat. Assist a diverse range of customers while ensuring language proficiency.

Why You'll Love This Role

You’ll be the friendly voice and helpful support that our customers rely on. Your combination of verbal and written communication skills will help resolve customer issues quickly, leaving a lasting positive impact.

What You'll Do

• Assist Customers: Provide exceptional support via inbound calls, chat, and email.
• Solve Problems: Troubleshoot issues effectively and find quick resolutions.
• Understand Needs: Personalize interactions to build strong customer relationships.
• Collaborate: Work closely with your team to enhance the customer experience.
• Improve Processes: Offer feedback to refine our service quality.
  
  

What We're Looking For

• 1+ year of remote/online experience in customer service or a similar role.
• Excellent written and verbal communication skills.
• Proficient in Gorgias, Zendesk, Shopify, or similar tools preferred.
• Calm and solution-focused under pressure.
• Familiarity with E-Commerce and CRM systems is a plus.
• Fluent in Spanish and English.
  
  

Tech Requirements

• Personal PC or laptop with a minimum i5 processor.
• Stable internet connection with at least 15 Mbps upload and download speeds.
  
  

Perks And Benefits

• Competitive wage with annual increases.
• Paid Time Off to recharge.
• Health stipend available.
• Performance Bonuses for your hard work.
• Permanent work-from-home setup.
  
  

We can’t wait to welcome you to our TalentPop App team. Apply today and start making an impact!