Spanish Bilingual Customer Service Specialist

TalentPop App; Hermosillo; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A customer service company is seeking a Bilingual Customer Service Specialist to provide support via voice and chat. You will utilize your excellent communication skills in both Spanish and English to assist a diverse range of customers, troubleshoot issues, and enhance customer relationships. This role offers the flexibility of remote work and includes competitive wages, paid time off, and performance bonuses.

Servicios

Competitive wage with annual increases

Paid Time Off

Health stipend

Performance Bonuses

Permanent work-from-home setup

Formación

• 1+ year of remote/online experience in customer service or a similar role.
• Fluency in Spanish and English is required.

Responsabilidades

• Provide exceptional support via inbound calls, chat, and email.
• Troubleshoot issues effectively and find quick resolutions.
• Personalize interactions to build strong customer relationships.
• Work closely with your team to enhance customer experience.
• Offer feedback to refine service quality.

Conocimientos

Verbal communication skills

Written communication skills

Problem-solving

Customer relationship building

Calm under pressure

Herramientas

Gorgias

Zendesk

Shopify

Descripción del empleo

Join Our Team as a Bilingual Customer Service Specialist, Spanish/English (Voice and Chat)!

Provide customer support in multiple languages through voice and chat. Assist a diverse range of customers while ensuring language proficiency.

Why You'll Love This Role

You’ll be the friendly voice and helpful support that our customers rely on. Your combination of verbal and written communication skills will help resolve customer issues quickly, leaving a lasting positive impact.

What You'll Do

• Assist Customers: Provide exceptional support via inbound calls, chat, and email.
• Solve Problems: Troubleshoot issues effectively and find quick resolutions.
• Understand Needs: Personalize interactions to build strong customer relationships.
• Collaborate: Work closely with your team to enhance the customer experience.
• Improve Processes: Offer feedback to refine our service quality.
  
  

What We're Looking For

• 1+ year of remote/online experience in customer service or a similar role.
• Excellent written and verbal communication skills.
• Proficient in Gorgias, Zendesk, Shopify, or similar tools preferred.
• Calm and solution-focused under pressure.
• Familiarity with E-Commerce and CRM systems is a plus.
• Fluent in Spanish and English.
  
  

Tech Requirements

• Personal PC or laptop with a minimum i5 processor.
• Stable internet connection with at least 15 Mbps upload and download speeds.
  
  

Perks And Benefits

• Competitive wage with annual increases.
• Paid Time Off to recharge.
• Health stipend available.
• Performance Bonuses for your hard work.
• Permanent work-from-home setup.
  
  

We can’t wait to welcome you to our TalentPop App team. Apply today and start making an impact!