Solution Engineer

Turnitin, LLC; México; Remote; MXN 480,000 - 960,000; Full time

Benefits offered by this job

Remote first culture

Health and wellness benefits

Education reimbursement

Job summary

Turnitin, LLC is seeking a skilled Solutions Engineer to collaborate with Sales and Customer Success, translating customer needs into powerful technical solutions.

You will lead product demonstrations, provide SME input for RFIs/RFPs, and travel to conferences or customer visits as needed. A background in Educational Technology and 2–4 years in similar roles are preferred, with strong Spanish-language communication skills.

Qualifications

• Bachelor's or Master's degree in relevant/related fields.
• 2–4 years of experience in Solutions Engineering or similar strategic/technical sales role.
• Experience in Educational Technology sector.

Responsibilities

• Engage in functional and technical discussions with customers to understand requirements.
• Design and present solutions demonstrating product value and addressing customer needs.
• Provide SME support to Sales and Customer Success teams to achieve revenue goals.
• Develop and deliver impactful product demonstrations tailored to audiences and verticals.
• Contribute to proposals (RFIs/RFPs, tenders) addressing functional and technical requirements.
• Represent the company as a product expert at conferences and customer visits when needed.

Skills

Solutions engineering

Customer engagement

Solution design

Sales support

Spanish proficiency

Education

Bachelor's or Master's degree

Tools

Turnitin product suite

Job description

As a skilled Solutions Engineer, you are expected to have a passion for solving customer problems through creative technical solutions. In this Revenue Operations Department role, you'll be a product expert, a strategic partner to sales teams, and a strong communicator. Your ability to understand & interpret customer needs and translate them into effective solutions will drive product value, sales success, and prospect satisfaction.

Customer Engagement & Solution Design:

• Engage in functional & technical discussions with customers, understanding their requirements and pain points.
• Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
• Conduct needs assessments and solution-finding sessions for customers with varying levels of complexity.

Sales & Customer Success Support:

• Provide Subject Matter Expertise to Sales and Customer Success teams, supporting them in achieving new dollar revenue goals.
• Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
• Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.

Knowledge Sharing & Best Practices:

• Stay updated on best practices and product knowledge, sharing insights with internal teams
• Collaborate with colleagues on technical solutions and problem-solving strategies.

Product Representation & Travel:

• Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.
• Address technical questions and follow up on pending issues.

Continuous Development:

• Invest in personal and professional growth, expanding your technical skills and product knowledge.

Education & Experience

• Bachelor's or Master's degree in relevant/related fields.
• Experience in Sales/Solutions Engineering and Software Technology Management within the Educational Technology sector.

Experience:

• 2-4 years of experience in a Solutions Engineering or similar strategic/technical sales customer-facing role.

Technical Skills:

• Strong understanding of the Turnitin product suite, including front-end and back-end functionality.
• Ability to understand functional & technology stack aspects of the Turnitin product suite, sales processes, and ability to propose solutions.

Communication & Collaboration:

• Written and verbal understanding of the Spanish language
• Excellent written and verbal communication skills, with the ability to explain functional & technical concepts clearly to diverse audiences.
• Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.

Strategic Mindset:

• Ability to align functional & technical solutions with customer needs and business objectives.

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they're only part of the value you receive in exchange for your work.

Beyond compensation, you'll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You'll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life's challenges. You'll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

Values

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it's hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• Self-Care Days
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and unleash your potential alongside us, join our team!

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