Software Engineer - Junior / SSR - Automation & Reliability

Salesforce, Inc.; Ciudad de México; On-site; MXN 350,000 - 520,000; Full time

Job summary

Salesforce, Inc. in Mexico City is seeking Software Engineer — Automation & Reliability (Junior to SSR) to join the AI-native Academy. You’ll build AI-powered automation, investigate production issues and gain hands-on production experience under senior mentorship.

You’ll work on agentic Tier 1/2 automation, automated access workflows, knowledge retrieval, and system hardening, with opportunities to advance into core product engineering teams as you grow.

Qualifications

• Foundational programming skills in at least one language (Python, Java, JavaScript, TypeScript or Go).
• Understanding of software engineering fundamentals: data structures, APIs, testing, version control, debugging.
• Ability to investigate problems using logs, error messages and system behavior.
• Curiosity about automation, AI-assisted development and reliable production systems.
• Clear communication, collaboration and willingness to learn from feedback.
• Degree in computer science, engineering or related field, or equivalent practical experience.

Responsibilities

• Investigate and resolve support cases, production defects, access issues and integration failures.
• Build automation for recurring tasks such as access requests, case responses, log analysis, troubleshooting and maintenance.
• Develop AI agents and workflows that classify cases, retrieve knowledge and execute actions with safeguards.
• Identify root causes and improve code, monitoring, tests and documentation to prevent incidents.
• Write, test, review and deploy maintainable software using established practices.
• Participate in incident response and on-call rotations with guidance.
• Collaborate with mentors and product teams to understand systems and deliver changes.
• Measure impact by reducing manual effort and improving reliability.

Skills

Python

Java

JavaScript

TypeScript

Go

Programming basics

Education

B.Sc in Computer Science or Engineering

Equivalent practical experience

Tools

Salesforce

APEX

CI/CD

Logging/Monitoring

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Software Engineer — Automation & Reliability

Junior (AMTS) | SSR (MTS)
Mexico City

About the role

Help build the next generation of AI-powered engineering. Join our AI-native Academy as an early-career software engineer to solve real production challenges, build intelligent automation and strengthen system reliability. With hands-on guidance from a senior mentor, you’ll combine software development with production support experience, building the skills to grow into broader product and platform engineering roles.
You’ll investigate support cases, troubleshoot production issues and participate in support rotations—gaining firsthand insight into how complex systems work and where they can improve. Your mandate goes beyond resolving individual issues: you’ll build software, AI agents and tools that eliminate recurring manual work and prevent problems from returning.
Your projects could include agentic Tier 1/2 case automation, automated access workflows, technical knowledge retrieval, log analysis and system hardening. You’ll write, test, review and deploy code, with opportunities to own improvements from identifying the problem to measuring the result.
As you demonstrate strong engineering skills and measurable impact, you’ll have opportunities to graduate into core product engineering teams, based on your readiness and business needs. It’s a chance to learn through practical ownership, deliver meaningful improvements and build a foundation for your software engineering career.

What you’ll do

• Investigate and resolve support cases, production defects, access issues and integration failures.
• Build automation for recurring tasks such as access requests, case responses, log analysis, troubleshooting and maintenance.
• Develop AI agents and workflows that help classify cases, retrieve relevant knowledge and execute approved actions with appropriate safeguards.
• Identify root causes and improve code, monitoring, tests and documentation to prevent recurring incidents.
• Write, test, review and deploy maintainable software using established engineering practices.
• Participate in incident response and scheduled support or on-call rotations, with training and guidance appropriate to your experience.
• Work with senior mentors and product teams to understand systems, prioritize improvements and deliver changes safely.
• Measure the impact of your work through reduced manual effort, fewer repeat issues, faster resolution and improved reliability.

What you’ll bring

• Foundational programming skills in at least one language, such as Python, Java, JavaScript, TypeScript or Go.
• An understanding of software engineering fundamentals, including data structures, APIs, testing, version control and debugging.
• An ability to investigate problems using logs, error messages and system behavior.
• Curiosity about automation, AI-assisted development and reliable production systems.
• Clear communication, a collaborative approach and a willingness to ask questions and learn from feedback.
• A degree in computer science, engineering or a related field, or equivalent practical experience.

We welcome evidence of your skills from internships, coursework, personal projects, open-source contributions or professional experience. The scope and independence expected will reflect the level of the role.

Helpful experience

• Building scripts, internal tools or workflow automation.
• Salesforce platform working knowledge preferably with Salesforce admin certification & APEX hands on experience - or desire to obtain certification.
• Working with cloud platforms, databases, CI/CD pipelines or monitoring tools.
• Developing or integrating AI agents, large language models or knowledge retrieval systems.
• Supporting enterprise applications or investigating production incidents.
• Applying secure coding practices, access controls and audit logging.

How you’ll grow

You’ll receive mentoring, code review and practical experience across the software development lifecycle. As you demonstrate engineering capability and measurable impact, you’ll have opportunities to contribute to increasingly complex systems and broader product development, based on your readiness and team needs.
Success means solving today’s problems while building software that reduces tomorrow’s manual work.

Unleash Your Potential

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

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