Forward Deployed Engineer MTS

Salesforce, Inc.; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Salesforce, Inc. is seeking a Forward Deployed Engineer AI to collaborate with customers and shape an early product within Salesforce AI Labs. You will write code, build alongside customers, and guide automated workflows into production while maintaining code quality and security.

Expect 40–60% travel for on-site discovery and deployment, and deliver tests, tooling, and documentation to enable scalable automation within enterprise systems such as SAP, Oracle, or Workday.

Formación

• 2+ years of relevant experience in software engineering or customer-facing roles.
• Ability to write and debug JavaScript or TypeScript for web apps and APIs.
• Experience explaining technical results to non-technical customers.
• Track record of delivering working software and showing tests and debugging.

Responsabilidades

• Build directly with customers by selecting workflows, defining success, and securing test access and data.
• Run hands-on sessions that help customers use the product with clear scope and readiness expectations.
• Help customers understand where the product can deliver value, explain capabilities and limitations clearly.
• Write custom JavaScript tools when existing capabilities cannot complete a task.
• Debug failures across browser behavior, agent execution, application state, and backend services.
• Build tests for business outcomes, exceptions, partial completion, and recovery.
• Turn deployment lessons into reusable tools and tests and address recurring product gaps.
• Expect approximately 40–60% travel for customer discovery, hands-on build sessions, and launches.

Conocimientos

JavaScript/TypeScript

Customer-facing

Web apps APIs data flow

Playwright

Browser automation

Enterprise integration

Descripción del empleo

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Forward Deployed Engineer AI agents can reason about what needs to happen. Getting them to reliably do work inside the software businesses actually run on is the next frontier. We’re building Systems Integration Agent: computer use for the enterprise. It learns how to operate applications like SAP, Oracle, and Workday, then turns that knowledge into reusable, code-backed actions. The challenge goes beyond making an impressive demo: customers need automation they can trust with consequential business processes. Our team operates as a small startup within Salesforce AI Labs, separate from the main engineering and product organizations. You’ll work directly with the team’s leader and engineers, alongside customers, with the autonomy to shape an early product and the resources of Salesforce to back you up. As a Value Acceleration Engineer, you’ll write code, build alongside customers, and get real workflows into production. This is forward-deployed engineering on an emerging product: what you learn in deployments will help determine what we build next.

What You’ll Actually Be Doing

Build Directly With Customers

Work with process owners and customer IT to select workflows, define success, and secure the test access and data needed to build.

Run hands-on sessions that help customers use the product themselves, with clear scope and readiness expectations.

Help customers understand where the product can deliver value, explain its capabilities and limitations clearly, and connect technical results to business outcomes.

Engineer Reliable Automation

Write custom JavaScript tools when existing capabilities cannot complete a task.

Debug failures across browser behavior, agent execution, application state, and backend services.

Build tests for business outcomes, exceptions, partial completion, and recovery.

Help launch and stabilize workflows, documenting monitoring and recovery procedures and establishing support ownership with the team.

Make the Next Deployment Easier

Turn deployment lessons into reusable tools and tests, and work with core engineering to address recurring product gaps.

Use AI development tools thoughtfully while remaining accountable for code quality, security, and maintainability.

Working With Customers

Expect approximately 40–60% travel, typically several days onsite at a time, for customer discovery, hands‑on build sessions, and launches.

You’re Our Person If…

• 2+ years of relevant experience
• You can write and debug JavaScript or TypeScript and reason about web applications, APIs, and data flow.
• You enjoy working directly with users: asking precise questions, building alongside them, and explaining technical problems clearly.
• You’ve built working software and can explain your implementation choices, tests, and debugging.

Helpful Experience

• Playwright, browser automation, browser extensions, RPA, or enterprise integration.
• Agent systems, tool execution, evaluations, or failure recovery.
• SAP, Oracle, Workday, Salesforce, or similarly complex enterprise applications.
• Forward-deployed engineering or customer-facing product development.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.