Software Consultant, Product Support

Hexagon AB; Ciudad de México; A distancia; EUR 30,000 - 70,000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Technical Support Specialist in the Asset Lifecycle Intelligence division. This role offers the chance to work remotely while supporting innovative digital reality solutions. You will engage with customers, troubleshoot complex issues, and enhance productivity across various sectors. Your contributions will directly impact the efficiency and safety of industrial operations. With a commitment to diversity and inclusion, this organization fosters a supportive environment where your ideas can thrive. If you're passionate about technology and customer service, this opportunity is perfect for you.

Formación

• Bachelor’s degree in business or computer science required.
• Experience in technical support and troubleshooting preferred.

Responsabilidades

• Provide support to internal and external customers for product-related issues.
• Troubleshoot technical aspects of products including databases and web services.

Conocimientos

Technical Support

Problem-Solving

Analytical Skills

Communication Skills

Organizational Skills

Multi-tasking

Educación

Bachelor’s degree in Business or Computer Science

Herramientas

WebEx

Microsoft Teams

Zoom

Oracle

Microsoft SQL

JBoss

Apache

Cognos

GIS

Esri

Descripción del empleo

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Workplace Type: Remote

Business Unit: EAM

Responsibilities

This position involves support of the Enterprise Asset Management products. The ideal candidate will work with integrated applications in Customer Support. Tasks will include:

1. Providing support to internal and external customers for product-related issues.
2. Interfacing with internal customers, including software development and product planning.
3. Assisting with workshops and training as needed.
4. Performing technical tasks in support of installation and maintenance of EAM Products.
5. Proactively keeping customers informed of how and when problems are resolved, with a focus on retention and reference ability.
6. Participating in follow-up, testing, and troubleshooting, including remote desktop viewing through tools such as WebEx, Microsoft Teams, and Zoom.
7. Referring issues appropriately to other support analysts, providing feedback to Development with guidance from mentors or senior analysts, and liaising with other Departments.
8. Focusing on developing knowledge in specific product suites or operating environments.
9. Contributing information to the Support knowledge base.
10. Managing workload effectively following Support Procedures.
11. Troubleshooting technical aspects of the product (e.g., JBoss, Apache, database, SQL code, Cognos, web services, ADFS, deployment, logs, GIS, Esri, etc.).
12. Previous experience in Support and Troubleshooting.
13. Demonstrating good problem-solving and analytical skills.
14. Being a team player with the ability to build strong peer and interpersonal relationships.
15. Exhibiting strong organizational and multi-tasking skills.
16. Providing clear oral and written communication to articulate complex ideas effectively.
17. Proficiency in Microsoft Office applications.

Education / Qualifications

Basic Qualifications

• Bachelor’s degree in business or computer science, or equivalent technical training and/or work experience.

Preferred Qualifications

• Working knowledge of operating environments and basic knowledge of product functionality.
• Basic knowledge of Oracle and Microsoft SQL databases.
• Technical background.
• Experience with Maintenance Software.

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We leverage data to enhance efficiency, productivity, quality, and safety across various sectors including industrial, manufacturing, infrastructure, public sector, and mobility.

Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate safer, more profitable, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and promote sustainability.

Our technologies produce actionable insights that support better decision-making across the asset lifecycle, improving safety, quality, efficiency, and productivity, contributing to economic and environmental sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) employs approximately 25,000 people across 50 countries with net sales of about 5.4 billion EUR. Learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Our Asset Lifecycle Intelligence division trusts you to bring your ideas to life. We are recognized as one of the most engaged and enabled workplaces, committed to creating a supportive environment that provides the resources needed to support your ambitions, regardless of who you are or where you are in the world.

*According to a recent workplace effectiveness survey by Korn Ferry, Hexagon’s Asset Lifecycle Intelligence division was ranked among the most engaged and enabled workplaces compared to similar organizations.*

Everyone is welcome

At Hexagon, we believe diverse and inclusive teams are vital to our success. We do not discriminate and embrace differences, committed to providing equal opportunities, fostering an inclusive environment, and ensuring fairness for all.

Respect is fundamental to our operations—speak up and be yourself. You are valued here.