Social Media Specialist (Temporary, option to permanent)

Equivity; Ciudad Juárez; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A dynamic marketing company in Ciudad Juárez is looking for a Community Engagement Specialist to manage social media engagement and enhance customer service across digital platforms. Ideal candidates should have a bachelor's degree, 2+ years of experience in online community management, and excellent writing skills. The position offers a monthly salary of $17,000 to $25,000 and professional development opportunities.

Servicios

Paid annual bonus (5%)

Paid English online courses

Proportional vacation days

Formación

• 2+ years of experience managing online communities or social media.
• Excellent English proficiency, especially in writing.
• Strong writing, editing, and communication skills.

Responsabilidades

• Assist with order tracking and product questions.
• Manage social media postings and community engagement.
• Produce and distribute correspondence and marketing materials.

Conocimientos

Online community management

Social media engagement

Customer service

Writing and editing

Organizational skills

Educación

Bachelor's degree in Marketing, Communications, or Public Relations

Herramientas

Microsoft Office Suite

Shopify

Descripción del empleo

• Assist with order tracking, product questions, technical support, and account-related concerns.
• All social Media and Search Engineer communications.
• All social Media postings management -creation done by Ny team
• Use programs from the Microsoft Office Suite, such as Word and PowerPoint.
• Community Engagement: Customer service for all digital platforms. klavio, email blasts, marketing responses, Shopify, Facebook, Google, Instagram, TikTok, customer service communication.
• Produce and distribute correspondence memos, letters, faxes, and forms.
• Complete projects related to branding, content creation, ads and social media marketing.
• Assist in planning and executing social media campaigns, contests, live sessions, and interactive events.
• Respond promptly and professionally to comments, direct messages, and mentions.
• Engage actively with users, influencers, and brand advocates to foster a positive brand presence.
• Monitor conversations and trends relevant to the brand and provide regular community insights.
• Develop and execute strategies to grow community engagement and retention.
• Track and report engagement metrics (comments, shares, DMs, sentiment, etc.).
• Stay up-to-date with platform changes, emerging trends, and best practices in online community building.
• Shopify, communication on orders with 3rd party suppliers.
• Provide a high level of customer service on social media channels, resolving issues and addressing inquiries.
• Email Campaign Management

Requirements:

• Bachelor's degree in Marketing, Communications, Public Relations, or a related field is a plus.
• 2+ years of experience managing online communities or social media engagement.
• Excellent English proficiency both written and spoken (specifically written).
• Strong writing, editing, and interpersonal communication skills.
• Organizational skills with meticulous attention to detail.
• Curious, fast learning, and resourceful.
• Strong communication and presentation skills.
• Sense of teamwork and the ability to execute programs.
• Ability to multitask, stay organized, and handle real-time engagement with diplomacy and professionalism.

What we offer:

• Work schedule: Monday to Friday, 7:00am-4:00pm.
• $17,000 to $25,000 per month (gross salary).
• Paid annual bonus (5%).
• Opportunities for professional development.
• Enjoy proportional vacation days!
• Paid English online courses.