SOC Analyst: Protect, Detect & Respond in Security Ops

Concord; Ciudad de México; Presencial; MXN 350.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Grocery Vouchers

Internet Bonus

Medical Insurance

Life Insurance

Dental Insurance

Law Benefits

Descripción de la vacante

Concord Servicing, a leading loan-servicing company, seeks a SOC Analyst in Mexico City to protect information systems and ensure regulatory compliance. You will design, implement, and maintain security controls while collaborating with internal teams and external service providers to strengthen the security posture.

The role involves monitoring alerts, incident investigations, and producing actionable security metrics.

Formación

• Bachelor's degree or equivalent work experience.
• 3–5 years in a SOC, security operations, or equivalent hands‑on security role.
• Working knowledge of SIEM/SOAR, EDR, and email security platforms; demonstrated capability matters more than experience with any specific product.
• Understanding of common attack techniques and the alert-to-investigation lifecycle.
• Experience with ticketing systems, documentation, and communication‑heavy roles.
• Strong problem-solving, analytical, and interpersonal skills.

Responsabilidades

• Monitor and inspect alerts to determine those requiring additional analysis or escalation.
• Triages issues, identifies solutions, and escalates appropriately in a fast‑paced environment.
• Review reported and quarantined emails, performing searches, releases, and remediation; analyze for threats such as phishing and malware.
• Gather, report, and present metrics on security systems and incidents.
• Participate in security incident investigations, with opportunity to lead lower‑severity cases as capability develops, and prepare reports on intrusions as needed.
• Act as point of contact for information security service providers.
• Communicate clearly with stakeholders, including explaining technical concepts to non‑technical audiences.
• Manage the full lifecycle of security tickets, including creation, categorization, prioritization, and resolution in alignment with SLAs.
• Develop and maintain SOC documentation including runbooks, SOPs, and daily workflows.
• Monitor, evaluate, and assist with maintenance of assigned security systems per industry best practices.
• Assist in researching and implementing security automation initiatives to improve SOC efficiency.
• Occasional off‑hours availability for high/critical escalations.

Conocimientos

Security operations

Incident response

Threat hunting

Communication skills

Self-directed

Educación

Bachelor's degree or equivalent

Herramientas

SIEM/SOAR

EDR

Email security platforms

Descripción del empleo

Concord Servicing, a leading loan-servicing company, seeks a SOC Analyst in Mexico City to protect information systems and ensure regulatory compliance. You will design, implement, and maintain security controls while collaborating with internal teams and external service providers to strengthen the security posture.

The role involves monitoring alerts, incident investigations, and producing actionable security metrics.