Site Reilability Engineer

Hcltech; Ecatepec de Morelos; Presencial; MXN 520.000 - 760.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life insurance

Major Medical Expenses Insurance

Minor Medical Expense Insurance

Savings Fund 13%

Food vouchers 10%

Christmas Bonus 30 days

Vacation 12 days in first year

Descripción de la vacante

HCLTech is seeking a Site Reliability Engineer to troubleshoot complex systems and drive solutions. The role focuses on managing AWS EKS clusters, ArgoCD, and Kubernetes in a fast-paced environment, with emphasis on monitoring, security, and compliance.

The candidate will work with SWE and SRE teams to define release steps, automate testing, and enforce quality gates. Fluent English and strong collaboration are required.

Formación

• 1+ years of experience in Site Reliability Engineering practices.
• 3+ years in DevOps related field.
• 3+ years of automation tools and CI systems (e.g., Bamboo, Chef, Git) required.
• 2+ years of experience with Kubernetes & Docker.
• B.S. in computer science or related technical field required.

Responsabilidades

• Own end-to-end monitoring and alerting for critical pipelines.
• Manage and troubleshoot AWS EKS clusters for reliability and performance.
• Collaborate with SWE and SRE teams to release software with quality gates.
• Drive toil reduction, efficiency improvements, and capacity planning.
• Promote a culture of shared responsibility and continuous improvement.

Conocimientos

SRE mindset

DevOps

Troubleshooting

Automation

Team collaboration

Educación

B.S. in computer science

Herramientas

Kubernetes

Docker

AWS

ArgoCD

Git

Bamboo

Descripción del empleo

About the job

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

We are looking for a highly motivated SRE Engineer who thrives in troubleshooting complex systems, taking initiative, and driving solutions independently. Our infrastructure is built on aws EKS and we need someone who is passionate, motivated, and excited about data around our Kubernetes, ArgoCD, and the many pieces that make up our Tier 1 Ordering application.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Self‑starter mentality: take ownership of the problems or tasks, drive solutions, and continuously improve our processes
• Data driven.
• Strong focus on sharing what is working well, what is not, and what plans we have to improve the areas that are not working well.
• Responsible for establishing end-to-end monitoring and alerting all critical aspects of supported pipelines.
• Identify low hanging fruits.
• Manage and troubleshoot our aws eks clusters, ensuring reliability and performance.
• Strong focus on improving team practices.
• Ensure technical solutions meet quality, security, and compliance requirements; work directly with key stakeholders and technical teams to ensure solutions have passed the required quality checks.
• Partner with other SREs on configuration management at scale.
• Work with software engineers (SWEs) in product development and SREs to define all the steps required to release software: how the software is stored in the source code repository; how artifacts are stored in artifact management repositories; how middleware is configuration and patched; enforcing build rules for compilation; automated testing and establishing quality gates; packaging; and deployment processes.
• Proactively work on toil reduction, efficiency, and capacity planning.
• Promote a culture of shared responsibility.

MINIMUM QUALIFICATIONS

1+ years of experience in Site Reliability Engineering practices required3+ years of experience in DevOps related field required || Good to Have3+ years of experience with automation tools and Continuous Integration systems (e.g., Bamboo, Chef, Git) required2+ years of experience with Kubernetes & Docker requiredEducationB.S. in computer science or a related technical field required.

PREFERRED QUALIFICATIONS

Strong focus on Innovation (process & technology)Experience working with business partners and vendors.Coordination and planning with project management on resource allocations.Focus on a more wholistic project level and less focus on the day-to-day interactions unless certain details are needed.Focus on project health and roadblock remediation.Strong Soft Skills (negotiate, communicate, listen, solve problems, customer-first mindset, flexibility).Advanced Infrastructure Knowledge (Data Center, Cloud, infrastructure as code, Containers (Docker & Kubernetes)).Security Awareness.Advanced Knowledge of modern DevOps Stack Tools example but not limited to: Chef, Bamboo, Bitbucket, Containers (Docker & Kubernetes), and AWS Expertise).Big Picture Thinking.Network Awareness.Practice incident response and blameless postmortems. We are actively working to identify additional strong profiles for this role & coordinate accordingly to share the shortlisted profiles with you focusing on,Observability – Interaction with tools like New Relic, Datadog, Dynatrace, etc. The specific tool is not necessary but the practices behind observability is what we are interested in.Team focused - Past work experience is working with product teams, or teams where coordination between many would be necessary.

WE OFFER A COMPETITIVE PACKAGE THAT INCLUDES

• Life insurance
• Major Medical Expenses Insurance
• Minor Medical Expense Insurance
• Savings Fund 13%
• Food vouchers 10%
• 30 days as Christmas Bonus
• 12 days of vacation in the first year, increasing 2 days as dictated by law.

Additionally, we provide continuous training and development opportunities to help our employees achieve their professional goals.

We need Fluent English

Site Reilability Engineer • Ecatepec de Morelos, MX