Site IT Support (CDMX Altiva)

PPG; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global coatings company in Mexico City is seeking a Site IT Support professional to assist up to 300 end users. The role requires 4 years of experience in IT support, troubleshooting hardware/software issues, and the ability to work rotating shifts and holidays. The ideal candidate must have a Bachelor’s degree in Computer Science or a related field and fluency in English. Competitive compensation and a supportive work environment offered.

Formación

• 4 years of experience in Site IT Support role.
• Fluency in English.
• Availability to work rotating shifts and holidays.

Responsabilidades

• Support up to 300 IT end users.
• Respond to requests for technical support.
• Maintain and troubleshoot a range of user problems.

Conocimientos

Technical support

Problem-solving

PC hardware/software knowledge

Communication skills

Educación

Bachelor's degree in Computer Science or related discipline

Descripción del empleo

The Site IT Support job family forms the Site IT Support track within the IT function. Positions in thisfamily provide Infrastructure support to end-users at PPG locations. They work with centralized IT teamsto deliver new solutions and support the existing standards.

Responsibilities:

• Supporting up to 300 IT end users, no direct reports

• Able to support projects and initiatives from both corporate and SBU global IT teams

• Good knowledge of company and internal processes

• Onsite Technology Support provides in-person assistance to employee end users including:

• Responds to telephone calls, emails, and personnel requests for technical support.

• Provide support to end users on a variety of issues. Identifies, researches, and resolves technicalproblems.

• Maintaining and troubleshooting a range of user problems including PC hardware/software/LANand voice network

Qualifications

• 4 years of experience in Site IT Support role.

• A 4-year degree in Computer Science, Engineering, or related discipline.

• Availability to work rotating shifts and holidays

• Fluency in English

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.