Shopfloor Support Engineer (MES & Manufacturing Applications)

LTM; Navojoa; Presencial; MXN 260.000 - 420.000; Jornada completa

Descripción de la vacante

LTM is hiring a Shopfloor Support Engineer to provide onsite operational and technical support for MES and related shopfloor applications in a manufacturing setting.

You will monitor production systems, troubleshoot incidents, coordinate with L2/L3 teams, assist with deployments, testing and validations to keep production running smoothly, and escalate issues when required.

The role requires hands-on manufacturing experience and the ability to work onsite with production teams in Sonora, Mexico.

Formación

• Experience supporting MES, manufacturing systems, or shopfloor applications.
• Strong troubleshooting and incident management skills.
• Experience working in manufacturing or production environments.
• Ability to analyze application, configuration, and user-related issues.
• Strong communication and stakeholder management skills.
• Experience coordinating with technical support, infrastructure, and application teams.
• Understanding of production operations and manufacturing processes.
• Ability to work onsite and support critical production environments.

Responsabilidades

• Provide first-level onsite support for MES and shopfloor applications.
• Monitor production systems and proactively identify operational issues.
• Respond to production incidents within agreed SLA timelines.
• Troubleshoot application, configuration, and user-related issues.
• Escalate complex incidents to L2/L3 support teams with complete diagnostic information.
• Track incidents through closure and provide timely status updates.
• Support manufacturing users during production hours and act as the primary point of contact for operational system issues.
• Assist with system deployments, upgrades, testing, and validation activities.
• Maintain high system availability and support continuous manufacturing operations.

Descripción del empleo

We Are Hiring | Shopfloor Support Engineer (MES & Manufacturing Applications)

At LTM, we are a global technology consulting and digital solutions company helping enterprises get to the future faster, together. We partner with organizations across industries to drive innovation, accelerate digital transformation, and deliver impactful business outcomes through cutting-edge technologies and an AI-first mindset.

Overview

We are seeking a Shopfloor Support Engineer to provide onsite operational and technical support for Manufacturing Execution Systems (MES) and related shopfloor applications within a manufacturing environment.

This role is critical to ensuring uninterrupted production operations by supporting end users, resolving system issues, coordinating with application support teams, and assisting with deployments, validations, and continuous system improvements.

Key Responsibilities

• Provide first-level onsite support for MES and shopfloor applications.
• Monitor production systems and proactively identify operational issues.
• Respond to production incidents within agreed SLA timelines.
• Troubleshoot application, configuration, and user-related issues.
• Escalate complex incidents to L2/L3 support teams with complete diagnostic information.
• Track incidents through closure and provide timely status updates.
• Support manufacturing users during production hours and act as the primary point of contact for operational system issues.
• Assist with system deployments, upgrades, testing, and validation activities.
• Maintain high system availability and support continuous manufacturing operations.

Requirements

• Experience supporting MES, manufacturing systems, or shopfloor applications.
• Strong troubleshooting and incident management skills.
• Experience working in manufacturing or production environments.
• Ability to analyze application, configuration, and user-related issues.
• Strong communication and stakeholder management skills.
• Experience coordinating with technical support, infrastructure, and application teams.
• Understanding of production operations and manufacturing processes.
• Ability to work onsite and support critical production environments.

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