SHM Support Responsible Coordinator

Safran S.A.; Chihuahua; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Safran Electrical & Power in Chihuahua, Mexico, seeks a MEDS / MES RUN ISA Coordinator to oversee local MEDS/MES support operations. You will drive incident management, maintenance coordination, and continuous improvement with the Run Responsible Coordinator, ensuring service quality and alignment with standard processes.

The role requires a Bachelor's degree and 5+ years of relevant experience, plus fluent English.

Formación

• Bachelor's degree required or equivalent.
• More than 5 years of experience in IT/maintenance support leadership.
• Fluent English spoken (required).

Responsabilidades

• Coordinate the Maintenance Activities for ISA (incidents, evolutions).
• Manage support resources and ensure team skills are up-to-date.
• Report to Run manager and synchronize with project team.
• Apply standard IS Maintenance processes (CORE & value-for-money).
• Coordinate Change Board activities and prioritize change requests.
• Plan maintenance activities and communicate with Key Users.
• Communicate major incidents to the Business team and act as incident administrator.
• Coordinate changes validation and monitor SLA adherence.
• Generate and monitor maintenance KPIs and oversee corrective actions.

Conocimientos

Leadership

Decision-making under pressure

Effective communication

Analytical and synthesis skills

Autonomy and proactivity

Problem-solving orientation

Educación

Bachelor's Degree

Descripción del empleo

Published 09.10.2026 Company : Safran Electrical & Power Job field : IT Location : Chihuahua , Mexico Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 5 years Professional status : Employees / Staff Spoken language(s) : English FluentPublished 09.10.2026Job DescriptionAs the MEDS / MES RUN ISA Coordinator, you will serve as the key operational Coordinator for MEDS / MES support activities locally, working in close collaboration with the MEDS / MES Run Responsible Coordinator. You will be responsible for overseeing the performance of the local support team, ensuring operational efficiency and customer satisfaction, and driving continuous improvement initiatives at the site.MEDS / MES includes SHARP / SHM and MES applications like Pacing.Job Requirements• Coordinate the Maintenance Activities for ISA:o Incidentso Evolutions• Manage support resources (including technical and functional skills)• Ensure that support team skills and knowledge are updated with the latest updates on solution• Report to Run manager, and synchronize with project team• Ensure the standard IS Maintenance process is applied (CORE & best value for money approach)• Propose and agree with business on solutions aligned to standard core model and best value for money approach• Consolidate all change requests (using BIND format), prioritize them and share them for agreement during monthly Change Board (Organize and entertain Change Control Board)• Plan the maintenance activities and share the vision internally and with Key Users organization (build block point and hot fixes approach)• Communicate to Business team in case of major incident impacting the production (be the incident administrator)• Coordinate changes validation (internal and business)• Ensure the SLA on incident tickets is respected• Generate and monitor the Maintenance performance with IS KPIs• Coordinate corrective action response when required and participate to Business QRQC when solicited• Implement and make sure your team implement measures of health, Safety and Environment necessary to keep the Physical integrity of your team.But what else? (advantages, specific features, etc.)SKILLS:- Leadership and management of critical situations.- Decision-making under pressure.- Effective communication with teams and business stakeholders.- Strong analytical and synthesis skills.- Autonomy and proactivity.- Problem-solving orientation.SPECIFIC KNOWLEDGE:- Business processes acumen in their domain.- Application maintenance and support management.- Incident management and resolution of critical issues.- Change Management and Change Control Board administration.- Coordination of cross-functional teams.- Definition and monitoring of KPIs and SLAs.- Stakeholder and Key User communication and management.- Continuous improvement and optimization of support processes.- ITSM methodologies.Company InformationSafran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.Safran was ranked second in the Aerospace & Defense sector in TIME magazine's \"\"World's Best Companies 2025\"\" ranking.As the world leader in aeronautical electrical systems, Safran Electrical & Power is a key player in the electrification of aircraft equipment and electric and hybrid propulsion. With expertise across the onboard energy chain, the company designs and delivers innovative, optimized and modular architectures and solutions.Locate your future workplaceCalle Nicol�s Gogol, Complejo industrial Chihuahua, 31109ChihuahuaMexico