Shipping Supervisor (2Do Turno)

Intuitive Surgical, S. de R.L de C.V.; Mexicali; On-site; MXN 380,000 - 480,000; Full time

Job summary

Intuitive Surgical, S. de R.L de C.V. is seeking a Shipping Supervisor in Mexicali. This role will lead daily shipping operations, ensuring outbound shipments are executed accurately and on time while supervising shipping personnel.

The ideal candidate has 1-3 years of experience in shipping/logistics, solid knowledge of shipping operations, and proficiency in SAP and other business systems. The position supports a fast-paced environment and requires strong communication skills, with an emphasis on continuous improvement.

Qualifications

• 1–3 years of experience as a Shipping Supervisor or similar role.
• Solid knowledge of shipping operations and documentation.
• Experience tracking operational KPIs.
• Strong verbal and written communication skills.

Responsibilities

• Lead daily shipping operations and supervise shipping personnel.
• Maintain shipping documentation and audit readiness.
• Track shipment activity and ensure timely deliveries.
• Administer payroll for department staff.

Skills

Cross-functional communication

Leadership

Attention to detail

Operational metrics monitoring

Coaching and training

Proficiency in SAP

Ability to work flexible hours

Education

Bachelor's degree in Logistics or related field

Tools

SAP (ERP)

WMS

TMS Platforms

Job description

Primary Function of Position

The Shipping Supervisor reports to the Materials Management Director and is responsible for leading daily shipping operations to ensure all outbound shipments are executed safely, accurately, on time, and in compliance with internal procedures and applicable regulations. This role supervises shipping personnel, supports training and performance development, and coordinates shipment planning and execution across internal departments to meet customer and business requirements.

The Shipping Supervisor also maintains shipping documentation and audit readiness, monitors operational performance, resolves shipment issues proactively, and drives continuous improvement initiatives. In addition, this position manages purchase orders for packaging materials through the Coupa system, ensuring appropriate inventory levels and timely replenishment to support shipping demand.

Success in this role requires strong cross‑functional communication, a hands‑on leadership style, attention to detail, and a continuous improvement mindset to deliver consistent, high‑quality shipping performance.

Essential Job Duties

• Develop resource and staffing projections to support departmental forecasting and workload planning.
• Track daily/shift shipment activity and ensure all outbound deliveries meet required deadlines and service levels.
• Address performance concerns by issuing corrective/disciplinary actions and maintaining accurate documentation in accordance with company policy.
• Measure, analyze, and report team performance metrics; communicate results and drive actions to meet departmental targets.
• Process and administer payroll for department staff, ensuring accuracy and timely submission.
• Monitor operational metrics and implement corrective actions to maintain performance against established goals.
• Respond to urgent shipping requests and changing priorities to ensure on‑time shipment completion.

• 1–3 years of experience as a Shipping Supervisor or in a similar shipping/logistics leadership role.
• Working knowledge of shipping operations, including outbound execution, documentation, and meeting service‑level deadlines.
• Experience tracking operational KPIs and taking corrective action to maintain performance to targets.
• Experience coaching, training, and onboarding employees; ability to lead teams in a fast‑paced environment.
• Proficiency with shipping/warehouse and business systems, including SAP (ERP)/WMS and TMS Platforms.
• Strong written and verbal communication skills; ability to coordinate effectively with internal stakeholders and external partners (e.g., suppliers, carriers).
• Ability to work a flexible schedule, including shift and weekend coverage as needed.

Required Education and Training

• Bachelor’s degree in a related field (e.g., Logistics, Supply Chain Management, Industrial Engineering, or Business) preferred but not required.
• Completion of on‑the‑job training in shipping operations, internal procedures, and department‑specific workflows.
• Basic proficiency with shipping, inventory, and timekeeping/payroll systems (e.g., ERP/WMS/TMS platforms).
• Completion of required safety and workplace compliance training (e.g., EHS, PPE, equipment operation) as applicable to the role.

Preferred Skills and Experience

• Prior experience SAP and procurement platforms.
• Ability to communicate effectively in English, both spoken and written (approximately 80% proficiency).
• Proven experience managing, coaching, and developing teams.
• Experience supporting internal audits and managing nonconformities (NCs/NCRs), including documentation and follow‑up.
• Familiarity with logistics forecasting, staffing projections, and resource planning.
• Demonstrated ability to perform in a fast‑paced, deadline‑driven environment while managing changing priorities.
• Experience with CTPAT and/or OEAT certification processes, documentation, and compliance is preferred.