Shipping Supervisor

KION Group; Guadalupe; On-site; MXN 350,000 - 520,000; Full time

Job summary

KION Group is seeking a Shipping Supervisor in Mexico to lead daily shipping operations and ensure safe, accurate, and on-time deliveries. You will coordinate with Production Planning, Customer Service, Transportation, and Warehouse teams while driving Lean initiatives and SOP improvements.

The role requires hands-on leadership, strong organization, and the ability to manage multiple priorities in a fast-paced manufacturing setting. English and Spanish fluency preferred.

Qualifications

• Bachelor’s degree in Industrial Engineering, Logistics, SCM, Business Administration or related field.
• 5+ years in Shipping, Warehouse, or Logistics; 2+ years in a supervisory role; manufacturing environment experience; experience managing hourly employees; SAP experience.
• Strong knowledge of ERP systems, WMS, Lean Manufacturing, and KPI management.

Responsibilities

• Supervise daily shipping activities to ensure on-time customer deliveries.
• Coordinate shipment priorities based on production schedules and customer requirements.
• Ensure accurate order verification, loading, labeling, and shipping documentation.
• Monitor daily shipping performance against established KPIs.
• Optimize trailer utilization and shipping capacity.
• Coordinate carrier appointments and dispatch schedules.
• Ensure compliance with domestic and international shipping requirements.
• Lead, coach, and develop shipping personnel.
• Conduct daily shift meetings.
• Assign workloads and balance manpower according to operational needs.
• Monitor employee performance and provide continuous feedback.
• Promote teamwork, accountability, and a positive work environment.

Skills

Leadership

Communication

Problem-solving

Time management

Cross-functional collaboration

Analytical thinking

Multitasking

Education

Bachelor's Degree in Industrial Engineering / Logistics / Supply Chain / Business Administration or related field

Tools

SAP / ERP Systems

Microsoft Office

WMS

Shipping documentation

Inventory Control

Transportation Coordination

KPI Management

Job description

The Shipping Supervisor is responsible for leading all shipping operations to ensure the safe, accurate, and on‑time delivery of finished goods to customers and distribution centers. This role supervises daily shipping activities, coordinates with Production, Planning, Customer Service, Transportation, and Warehouse teams, and drives continuous improvement initiatives to achieve operational excellence. The ideal candidate is a hands‑on leader with strong organizational skills, excellent follow‑up, and the ability to manage multiple priorities in a fast‑paced manufacturing environment.

Key Responsibilities

Operations Management

• Supervise daily shipping activities to ensure on‑time customer deliveries.
• Coordinate shipment priorities based on production schedules and customer requirements.
• Ensure accurate order verification, loading, labeling, and shipping documentation.
• Monitor daily shipping performance against established KPIs.
• Optimize trailer utilization and shipping capacity.
• Coordinate carrier appointments and dispatch schedules.
• Ensure compliance with domestic and international shipping requirements.

Leadership

• Lead, coach, and develop shipping personnel.
• Conduct daily shift meetings.
• Assign workloads and balance manpower according to operational needs.
• Monitor employee performance and provide continuous feedback.
• Promote teamwork, accountability, and a positive work environment.
• Support hiring, onboarding, training, and performance evaluations.

Coordination & Communication

• Maintain close communication with: Production Planning Purchasing Warehouse Transportation Customer Service Escalate potential shipping risks proactively.
• Provide timely operational updates to management.
• Ensure effective communication across all shifts.

Inventory & Accuracy

• Ensure shipping accuracy through verification processes.
• Monitor inventory discrepancies affecting shipments.
• Support cycle counts and inventory reconciliation activities.
• Maintain accurate shipping records within ERP systems.

Continuous Improvement

• Identify opportunities to improve shipping efficiency.
• Lead Lean Manufacturing and Continuous Improvement initiatives.
• Develop and maintain standard operating procedures (SOPs).
• Reduce shipping errors and transportation costs.
• Improve dock utilization and loading efficiency.

Safety & Compliance

• Ensure compliance with company safety policies.
• Enforce PPE requirements.
• Maintain clean and organized shipping areas following 5S principles.
• Ensure compliance with quality standards and customer‑specific requirements.

Required Qualifications

Education

• Bachelor's Degree in: Industrial Engineering Logistics Supply Chain Business Administration Related field

Experience

• 5+ years of experience in Shipping, Warehouse, or Logistics.
• 2+ years in a supervisory or leadership role.
• Experience in a manufacturing environment is required.
• Experience managing hourly employees.
• Experience with ERP systems (SAP preferred).

Technical Skills

• SAP / ERP Systems
• Microsoft Office (Excel, Word, PowerPoint)
• Shipping documentation
• Inventory Control
• Transportation Coordination
• KPI Management
• Lean Manufacturing
• Root Cause Analysis
• Continuous Improvement
• Warehouse Management Systems (WMS preferred)

Language Requirements

• English: Advanced (Bilingual) Verbal communication Written communication Business meetings Email correspondence
• Spanish: Native or Fluent Must be able to communicate effectively with both U.S. and Mexico operations.

Leadership Competencies

• Strong Leadership Team Development Coaching & Mentoring
• Decision Making Accountability
• Conflict Resolution Adaptability
• Results-Oriented Integrity Customer Focus

Core Competencies

• Excellent organization skills
• Strong follow‑up and execution
• Sense of urgency
• Attention to detail
• Analytical thinking
• Problem-solving
• Time management
• Prioritization
• Multitasking
• Effective communication
• Cross-functional collaboration

Key Performance Indicators (KPIs)

• On-Time Shipment Performance (OTD)
• Shipping Accuracy
• Truck Utilization
• Dock-to-Load Time
• Order Cycle Time
• Customer Delivery Performance
• Shipping Productivity
• Safety Performance
• Inventory Accuracy
• Employee Attendance
• Overtime Management
• Labor Productivity

Preferred Certifications

• Lean Manufacturing Six Sigma Yellow/Green Belt APICS / ASCM (Preferred)
• OSHA / Safety Training
• Forklift Certification (Preferred)

Personal Attributes

• Strong leadership presence
• Excellent communication skills
• High level of ownership
• Ability to work under pressure
• Excellent follow‑up and execution
• Ability to make timely decisions
• Strong customer service mindset
• Continuous improvement mentality
• Positive attitude
• High ethical standards

Success Profile

• Safe operations with zero safety incidents.
• On‑time shipments that meet customer commitments.
• High shipping accuracy with minimal errors.
• Effective coordination across Production, Planning, Transportation, and Customer Service.
• Well‑trained, engaged, and accountable teams.
• Continuous process improvements that reduce costs and improve operational performance.
• Strong follow‑up to ensure commitments, corrective actions, and customer priorities are executed on time.

What We Offer

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Logistics and Supply Chain Careers at Dematic Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.

Logistics and Supply Chain Careers at Dematic Chart your path! Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic has a role for you.

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future‑ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state‑of‑the‑art automation technology and AI‑supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.