Shipping & Customer Service Specialist

FedEx Group; México; A distancia; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

FedEx Group in Mexico is seeking a logistics support associate to track shipments, prepare documentation, assist customers at the counter or over the phone, and update FedEx systems. You will support station operations, monitor routes, and ensure regulatory compliance for international shipments.

The ideal candidate has a high school diploma (bachelor's preferred), basic Excel/Word skills, and intermediate English; you should be detail-oriented, organized, and capable of lifting up to 24 kg when

Formación

• High School diploma required; Bachelor's degree preferred.
• Excel and Advanced Word proficiency.
• Intermediate English.
• Written and verbal communication skills.
• Interpersonal relationships.
• General administrative skills and computer knowledge.
• Flexible time required.
• Ability to lift 24 kg or more.
• Accuracy & Attention to Detail.
• Planning & Organizing Skills.
• Interpersonal Skills.
• Problem Solving Skills.

Responsabilidades

• Track shipment monitoring, interpreting tracking updates in FedEx systems and operations.
• Assist customer in preparing shipping documentation, including international regulatory information, shipping request preparation, and special notification related to worldwide pickup and delivery.
• Assist customers with locating packages, answering questions about FedEx products and services, providing in-person customer service at the counter or on the phone.
• Carry out shipment preparation with updates to FedEx systems.
• Update and analyze operational reports (Timecard, Scans, CEBS, EOPS).
• Carry out delivery routing.
• Monitoring airlines and FedEx support areas.
• Check packages to ensure proper labeling, legality of contents including weight and size, proper packaging, insurance values, special requirements for shipment of hazardous materials and compliance with required customs documentation at destination.
• Provide administrative and operational support to the Station Operations Manager.
• Monitor couriers on route, providing information on packages released for delivery, collection and address adjustments.
• May be required to perform other duties as assigned.

Conocimientos

Written & verbal communication

Interpersonal relationships

Administrative skills

Flexible schedule

Lifting ability 24 kg

Attention to detail

Planning & organizing

Interpersonal skills

Problem solving

Educación

High School diploma

Bachelor's degree

Herramientas

Excel

Word (Advanced)

Descripción del empleo

FedEx Group in Mexico is seeking a logistics support associate to track shipments, prepare documentation, assist customers at the counter or over the phone, and update FedEx systems. You will support station operations, monitor routes, and ensure regulatory compliance for international shipments.

The ideal candidate has a high school diploma (bachelor's preferred), basic Excel/Word skills, and intermediate English; you should be detail-oriented, organized, and capable of lifting up to 24 kg when