Shift Manager, Amazon Logistics

Amazon; Región Centro; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

is seeking an experienced delivery-operations manager to own the day-to-day performance of our delivery station. You will lead a team of process assistants and DSPs, coordinate shifts, training, and assign duties to ensure on-time orders reach customers. This onsite role requires flexibility, overtime during peak seasons, and a focus on safety and continuous improvement using Lean tools.

Formación

• Bachelor's degree or equivalent.
• 2+ years of employee and performance management experience.
• Speak, write, and read fluently in English.
• Flexibility to work weekends, nights, and holidays.

Responsabilidades

• Day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
• Lead a team of Process Assistants and Delivery Service Providers in daily management, training, and assigning duties.
• Ensure a safe workplace and address associates' needs to maintain performance.
• Lead change and drive Lean initiatives to improve processes.
• Route shipments within the Amazon Logistics coverage area.
• Monitor sorting operations and driver dispatch; manage productivity against goals.
• Support safety programs and foster mentorship and career growth.

Educación

Bachelor's degree or equivalent

Descripción del empleo

Description

Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most customer-centric company on earth. You will have your leadership capacity stretched to its full potential, As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Amazon Operations.

Key job responsibilities

This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and Ability to work overtime both in peak season and as needed.

Day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.

Leading a team of Process Assistants and Delivery -Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.

Ensuring you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.

Lead change at internet speed, innovation has made us the global company that we are today.

Route shipments within the Amazon Logistics coverage area.

Support and assign job duties to process assistants.

Ability to adapt to sudden changes and growth according to operational necessities.

Track & monitor sorting operation and driver’s dispatch.

Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals.

Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.

Proactively identify and lead process improvement initiatives and Lean tools.

About The Team

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• Bachelor's degree or equivalent
• 2+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
• Speak, write, and read fluently in English

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A10420497