Shift Area Manager, Last Mile Operations (South Region)

Amazon; Mérida; Presencial; MXN 600,000 - 900,000; Jornada completa

Descripción de la vacante

Join Amazon as an Area Shift Manager to lead a diverse team in a dynamic environment. This role requires strong leadership and problem-solving skills to ensure operational excellence. With opportunities for career growth and the chance to make an impact in logistics, you'll thrive at one of the world's most customer-centric companies.

Formación

• 5+ years of experience with managerial responsibilities.
• Intermediate-Advanced English (B2+), fluent in Spanish.
• Experience with Lean manufacturing methodologies.

Responsabilidades

• Promote a culture of safety and wellbeing.
• Analyze performance data and suggest process improvements.
• Support and lead a team, handling administrative tasks.

Conocimientos

Leadership

Process Improvement

Data Analysis

Customer Service

Problem Solving

Educación

Bachelor's Degree

MBA or equivalent

Descripción del empleo

When you join Amazon as an Area Shift Manager, you’ll gain experience leading a large and diverse team to ensure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While implementing your team’s approach to drive productivity, you’ll also work closely with colleagues to address challenges, making each day unique.

Amazon is seeking high-potential leaders ready to make an impact in Amazon Operations as entry-level managers. You will have the opportunity to develop your leadership skills, invest in others, and master the tools, processes, and operations that have made Amazon the most customer-centric company on earth. If you are dynamic, organized, and eager to shape the future of online retail, consider joining our team.

Job Specifics:

• This role is fully onsite and requires flexibility to work rotating shifts, including weekends, holidays, and overnight shifts. Overtime may be required during peak seasons.

Key Responsibilities:

• Promote a culture of safety and wellbeing.
• Analyze and implement corrective actions to maintain high quality and productivity, meeting business objectives across all shifts.
• Support and lead a team, handle administrative tasks, and foster a strong team culture.
• Analyze performance data and suggest process improvements to optimize work and enhance customer service.
• Promote best practices and continuous improvements in areas like health, safety, and productivity.
• Collaborate with other managers to standardize shift processes.

A Day in the Life:

You’ll work shifts at one of our operational sites, focusing on maintaining safety standards and process efficiency. Your daily tasks will include managing your team, handling escalations, working on process improvements, and contingency planning. Collaborating with colleagues and external partners to meet customer demands will be integral, involving data analysis and technical discussions with engineers.

About the Team:

Amazon Logistics (AMZL) manages last-mile delivery in partnership with third-party providers. We aim to deliver a smooth customer experience and innovate in delivery services, including Amazon Fresh, Prime Now, and Amazon Restaurants. Our operations run 24/7, with teams working overnight and through the night, focusing on processing and dispatching products and supporting delivery drivers, including Amazon Flex contractors. We are committed to reducing our carbon footprint through innovative vehicles and technology.

Minimum Requirements:

• Completed Bachelor’s Degree.
• 5+ years of experience in a similar role with managerial responsibilities.
• 5+ years of direct management experience.
• Intermediate-Advanced English (B2+).
• Fluent in Spanish, both written and verbal.
• MBA or equivalent preferred.
• Experience with Lean manufacturing methodologies.
• Previous project management experience.
• Proven ability to manage KPIs and drive results.
• Bachelor’s degree in business, engineering, operations, supply chain, transportation, or related field.
• Logistics background from operations, preferably from First-Middle Mile operations.
• Advanced English proficiency (C1+).

Our inclusive culture empowers all Amazonians. If you require workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.