Shift Area Manager Jr., Last Mile Operations

Amazon; León; Presencial; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Shift Manager Jr to oversee internal operations at a delivery station. This role involves managing a dynamic team of hourly associates, ensuring safety and operational efficiency while achieving key performance indicators. The ideal candidate will possess strong leadership skills, a commitment to process improvement, and a passion for fostering a positive work environment. This position requires flexibility to work various shifts, including weekends and holidays, making it perfect for those who thrive in a fast-paced setting. Join this innovative firm and contribute to delivering exceptional service to customers.

Formación

• 2+ years of experience in a similar role with people management responsibilities.
• Ability to coach teams to achieve performance objectives.

Responsabilidades

• Manage a team of over 20 associates to meet operational KPIs.
• Support process improvements to enhance service and reduce costs.

Conocimientos

Team Management

Operational Efficiency

Safety Compliance

Coaching

Process Improvement

Educación

High School Diploma

Bachelor's Degree

Herramientas

Lean Manufacturing Tools

Descripción del empleo

Shift Manager Jr

The role supports internal operations within a delivery station. It is responsible for managing a team of over 20 hourly associates, overseeing safety metrics, shifts, vacations, overtime, and key operational metrics such as sort efficiency, package throughput rate, and sort compliance.

Impacts of this position include:

• Achieving operational KPIs and goals outlined in the station's strategic plan.
• Coaching the hourly team to meet performance objectives and fostering positive employee relations and organizational bench strength.
• Continuously improving sortation and staging processes while promoting a culture of customer obsession, safety, and best practices.

This role is fully onsite and requires flexibility to work and rotate shifts, including weekends, holidays, overnight shifts, and overtime during peak seasons.

Key responsibilities:

1. Ensure team execution to meet business goals, focusing on KPIs such as sort efficiency, package throughput, and compliance.
2. Support process improvements to address operational inefficiencies, enhance service to Amazon customers, and reduce costs.
3. Oversee and optimize workflows in inbound, sortation, and outbound processes according to standard procedures.
4. Manage and develop the hourly team, balancing productivity with a positive work environment and meeting performance objectives.
5. Maintain a strong focus on safety, ensuring compliance with safety protocols and fostering continuous improvement.

Minimum requirements:

• High school diploma or equivalent.
• Availability to work flexible schedules, including weekends, nights, and holidays.
• Basic English proficiency (A2).
• At least 2 years of previous experience.
• At least 1 year of experience as a people manager.

Preferred qualifications:

• Bachelor's degree completed.
• Advanced English proficiency.
• Over 3 years of relevant experience.
• Knowledge of lean manufacturing tools.

Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit this link for more information.