ServiceNow ITSM Engineer – R01546721

Brillio; Guadalajara; Presencial; MXN 300,000 - 700,000; Jornada completa

Descripción de la vacante

An innovative company is seeking a skilled ServiceNow ITSM Engineer to join their rapidly growing team. In this role, you will leverage your 5+ years of experience in ServiceNow development and administration to enhance client operations. You will be responsible for managing key ITSM processes, including Incident and Change Management, while utilizing your expertise in ServiceNow scripting and API integrations. This dynamic position offers the opportunity to make a significant impact on customer success in a hybrid work environment, where your contributions will be valued and recognized. Join a forward-thinking organization that is committed to excellence and growth.

Formación

• 5+ years of experience in ServiceNow ITSM development and administration.
• Strong knowledge of ServiceNow scripting and API integrations.

Responsabilidades

• Manage Incident, Problem, Change, Request, and Knowledge Management processes.
• Perform ServiceNow upgrades and platform maintenance.

Conocimientos

ServiceNow ITSM

JavaScript

Glide API

Business Rules

Client Scripts

UI Actions

UI Policies

REST API

SOAP API

Flow Designer

Integration Hub

Service Catalog

CMDB

Asset Management

Descripción del empleo

Who are we?

At Brillio, our customers are at the heart of everything we do. Born in the digital age, we embrace the four superpowers of technology, enabling our customers to not only improve their current performance but to rethink their business in entirely new ways. Brillio has exceptional employees worldwide and is trusted by hundreds of Fortunes 2000 organizations across the globe.

Why Brillio?

Because we are growing fast! Really fast, and we need talented people who want to have a profound impact on our customers.

Role: ServiceNow ITSM Engineer

Location Requirement: Guadalajara, Hybrid.

What Does success mean in this role?

5+ years of experience in ServiceNow ITSM development and administration.

Daily Activities:

1. Expertise in Incident, Problem, Change, Request, and Knowledge Management.
2. Strong knowledge of ServiceNow scripting (JavaScript, Glide API, Business Rules, Client Scripts, UI Actions, UI Policies).
3. Experience with ServiceNow REST/SOAP API integrations.
4. Hands-on experience with Flow Designer, Integration Hub, and Service Catalog.
5. Knowledge of CMDB and Asset Management best practices.
6. Experience with ServiceNow upgrades and platform maintenance.

Equal Employment Opportunity Declaration

It is the policy of Brillio, Inc. to provide a work environment free of discrimination. The Company will take affirmative action to ensure applicants and Brillio employees are treated without regard to race, color, religion, sex/gender, national origin, ethnic origin, veteran or military status, family or marital status, disability, genetic information, age, sexual orientation, gender expression or gender identity. This also includes individuals who are perceived to have any of the attributes. Brillio will adhere to all federal, state, and municipal laws and regulations governing employment.