ServiceNow Developer Sr

Infosys; Monterrey; Presencial; USD 60,000 - 100,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a skilled ServiceNow Developer Sr to lead complex ITSM deployments and integrations. This role requires a seasoned professional with a strong background in Development and Scripting, as well as IT Service Management. You will collaborate closely with various stakeholders to translate functional and technical requirements into effective solutions. The ideal candidate will possess excellent communication skills and a deep understanding of ServiceNow applications. Join a dynamic team where your expertise will drive impactful results and enhance service delivery for global customers.

Formación

• 5+ years in Development and Scripting, Configuration, Validation, and Deployment.
• Strong knowledge of IT Service Management and ITIL processes.

Responsabilidades

• Work on complex ServiceNow ITSM deployments and integrations.
• Collaborate with Business Stakeholders and Subject Matter Experts.

Conocimientos

Development and Scripting

Configuration

Validation and Deployment

IT Service Management

ITIL Processes

Business Process Mapping

ServiceNow Applications Development

REST API Integrations

Communication Skills

Educación

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ServiceNow Certified Implementation Specialist

Herramientas

ServiceNow

Descripción del empleo

Job Description

Infosys is seeking ServiceNow Developer Sr for ITSM, ITOM, CSM, FSM, FSO, HRSD.... This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts. Essential Job Duties include working on complex ServiceNow ITSM deployments (including Incident, Problem, Change, Service Catalogue, Knowledge modules), HRSD, CSM, FSM or FSO and integrations aligned to Industry best practices and translating functional & technical requirements into implementation work package.

Required Qualifications:

1. At least 5 years of experience in Development and Scripting, Configuration, Validation and deployment.
2. At least 5 years of experience in implementing IT Service Management, ITIL processes and Enterprise Service Management.
3. At least 4 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process.
4. Working knowledge in all aspects of ServiceNow Applications development and Rest API based integrations with 3rd party applications.
5. Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business.
6. Experience in working with multi-vendor development environment.
7. Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.
8. Experience of working with ServiceNow platform for global customers.

Preferred Qualifications:

1. ServiceNow Certified System Administrator (CSA)
2. ServiceNow Certified Application Developer (CAD)
3. ServiceNow Certified Implementation Specialist (CIS) in ITSM, HRSD, FSM, FSO, CSM, or any other module.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.