ServiceNow Developer Senior Consultant

Deloitte Americas Delivery Mexico; Santiago de Querétaro; Presencial; USD 60,000 - 80,000; Jornada completa

Descripción de la vacante

A consulting firm seeks a Senior Consultant with a focus on ServiceNow Development. Candidates should have 6-10 years of experience in consulting, a strong understanding of ServiceNow applications, and advanced English proficiency. The role offers the opportunity to work in a collaborative environment, solving complex issues for global clients in various industries with minimal travel requirements.

Formación

• 6-10+ years of consulting and/or industry experience.
• Experience in ITSM and GRC products.
• Ability to configure and customize ServiceNow applications.

Responsabilidades

• Diagnose issues using advanced analytical techniques.
• Work with diverse global clients across various industries.
• Support ServiceNow platforms through monitoring and troubleshooting.

Conocimientos

Consulting experience

Advanced English proficiency

Communication skills

Analytical techniques

ServiceNow applications knowledge

Educación

Completion of coursework in relevant fields

Herramientas

ServiceNow Platform

Descripción del empleo

Are you an experienced, passionate pioneer in technology? A ServiceNow Developer Senior Consultant who wants to work in a collaborative environment? As an experienced ServiceNow Developer Senior Consultant, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Americas Delivery Mexico (ADMX) leverages scale and talent to provide high quality, cost-effective service to our clients.

ADMX is a member of the Global Delivery Network which has presence across the world with Delivery centers in the United States, Romania, India, Spain, China, and the Philippines. ADMX is in Queretaro, Mexico. We provide consulting services to help our clients achieve a higher level of operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, driven by our purpose: Making an impact that matters for our clients, our people, and society.

As a Senior Consultant, you will work with diverse global clients across various industries. Your responsibilities will include diagnosing issues using advanced analytical techniques, interviewing staff, formulating recommendations, and helping clients implement solutions.

The Team

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver performance improvement and digital transformation. Join our team of strategic advisers and architects, leveraging industry expertise to collaborate with leading solution providers and enable solutions through strategy, process design, technology, and operational services.

Qualifications

Required

• 6-10+ years of consulting and/or industry experience
• Completion of coursework (Egresado) in relevant fields
• Experience supporting and leading project workstreams and teams
• Ability to identify key drivers, define problems, and propose solutions
• Advanced English proficiency
• Effective communication with Engagement Managers, project teams, and technical stakeholders, including escalation of issues
• Experience in gathering and analyzing requirements with business stakeholders
• Experience in ITSM and GRC products
• Configure and customize ServiceNow applications, including Incident, Problem, Change, and Service Catalog
• Utilize ServiceNow Platform to meet business and functional requirements
• Support ServiceNow platforms through monitoring, troubleshooting, root-cause analysis, and bug fixes
• Review user stories and technical documentation for solutions
• Troubleshoot ServiceNow configuration errors
• Complete deployment of solutions across environments
• Provide training on tools functionality both in person and remotely
• Maintain and update policies and procedures