Service Now lead Performance analytics

Wipro Technologies; Guadalajara; Presencial; USD 60,000 - 80,000; Jornada completa

Descripción de la vacante

A leading technology services and consulting company seeks a ServiceNow Lead Performance Analytics professional. The role involves hands-on configuration and design of ITSM applications, managing operations, and team development. Join a purpose-driven organization that values diversity and inclusion.

Formación

• 5-8 years of experience required.
• Hands-on configuration and design of ITSM applications.

Responsabilidades

• Provide architecture support for platform, database, middleware, and backup systems.
• Manage daily operations, troubleshoot issues, and optimize performance.
• Forecast talent needs, recruit, train, and develop team members.

Conocimientos

ServiceNow Discovery

Performance Analytics

Scripting

Business Rules

Flow Designer

Reporting

Visualization

Performance Optimization

Fluent English

Descripción del empleo

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Work with us

Title: ServiceNow Lead Performance Analytics

Requisition ID: 56980

Country/Region: MX

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

ServiceNow Lead Performance Analytics

Responsibilities include hands-on configuration and design of ITSM applications, experience with Performance Analytics, scripting, Business Rules, Flow Designer, reporting, visualization, and performance optimization in ServiceNow. Fluent English required. Location: Hybrid in Mexico City and Guadalajara.

Key Responsibilities

• Provide architecture support for platform, database, middleware, and backup systems, including design, capacity planning, and disaster recovery.
• Manage daily operations, troubleshoot issues, optimize performance, and develop SOPs and reports.

Team Management

• Forecast talent needs, recruit, train, and develop team members.
• Ensure compliance with onboarding and training standards, build internal talent pools, and promote diversity.
• Set goals, conduct performance reviews, and foster employee engagement.

Deliverables

• Ensure SLA adherence, manage knowledge, and mitigate risks.
• Deliver new projects on time and maintain quality standards.

Mandatory Skills

ServiceNow Discovery. Experience: 5-8 Years.

Join Wipro to reinvent your career and be part of a purpose-driven organization. Applications from persons with disabilities are explicitly welcome.

If you encounter suspicious activity, contact [e-mail] (do not send resumes to this email). For unethical practices, contact [e-mail].

Wipro is an Equal Opportunity Employer committed to diversity and inclusion. Reasonable accommodations will be provided throughout the recruitment process.