Service Lead (Contact Center transformation)

Accenture; Ciudad de México; Presencial; MXN 600,000 - 1,000,000; Jornada completa

Descripción de la vacante

Accenture, líder global en servicios profesionales, busca personas con habilidades en gestión de proyectos y liderazgo para impulsar estrategias de transformación. Con un entorno que promueve la colaboración y la formación constante, te unirás a un equipo que enfrenta desafíos innovadores y trabaja en proyectos internacionales. Este rol es fundamental para la mejora continua y la satisfacción del cliente.

Servicios

Desarrollo profesional

Ambiente de trabajo colaborativo

Acceso a metodologías innovadoras

Entrenamiento constante

Formación

• Experiencia comprobada en estrategias de 'go-to-market'.
• Fuertes habilidades de gestión de proyectos con entrega exitosa.
• Capacidades excepcionales de comunicación e interpersonales.

Conocimientos

Gestión de proyectos

Liderazgo

Comunicación

Pensamiento estratégico

Herramientas

SFDC

Genesys

Descripción del empleo

DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!

Did you know that Accenture is leading the digital transformation in the World?

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide.

Offer

• Career development according to your profile and interests.
• Work in one of the best companies and feel proud.
• Access to an innovative methodology and tools.
• Direct contact with experts worldwide.
• Use of work schemes and cutting-edge technologies.
• Constant training.
• Work environment based on teamwork and collaboration.
• Participation in International Projects

#LI-LATAM

Required Skills and Qualifications:

• Proven experience in go-to-market strategies.
• Strong project management skills with successful project delivery.
• Excellent leadership and team management abilities.
• In-depth knowledge of industry trends and best practices.
• Exceptional communication and interpersonal skills

Preferred Experience and Background:

• Extensive experience in transforming contact centers or similar operations; leveraging new technologies such as SFDC, Genesys, Amazon or others
• Proven track record of driving transformational change.
• Deep understanding of key partners such as Salesforce and Genesys.
• Experience in implementing solutions from key partners.
• Demonstrated experience in implementing leading practices.
• Ability to stay updated with industry trends and innovations.

Other Attributes:

• Strategic thinker with a vision for the future of service capability.
• Adaptable and able to thrive in a dynamic environment.
• Client-focused with a commitment to exceptional service.
• Innovative and forward-thinking, with a passion for improvement.

Accenture does not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered by local law.