Service Lead (Contact Center transformation)

DARE TO BE A PART OF THE CHALLENGE! COME AND JOIN OUR TEAM TOGETHER WE CAN MAKE THE DIFFERENCE!

Did you know that Accenture is leading the digital transformation in the World?

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide.

Offer

• Career development according to your profile and interests.
• Work in one of the best companies and feel proud.
• Access to an innovative methodology and tools.
• Direct contact with experts worldwide.
• Use of work schemes and cutting-edge technologies.
• Constant training.
• Work environment based on teamwork and collaboration.
• Participation in International Projects

#LI-LATAM

Required Skills and Qualifications:

• Proven experience in go-to-market strategies.
• Strong project management skills with successful project delivery.
• Excellent leadership and team management abilities.
• In-depth knowledge of industry trends and best practices.
• Exceptional communication and interpersonal skills

Preferred Experience and Background:

• Extensive experience in transforming contact centers or similar operations; leveraging new technologies such as SFDC, Genesys, Amazon or others
• Proven track record of driving transformational change.
• Deep understanding of key partners such as Salesforce and Genesys.
• Experience in implementing solutions from key partners.
• Demonstrated experience in implementing leading practices.
• Ability to stay updated with industry trends and innovations.

Other Attributes:

• Strategic thinker with a vision for the future of service capability.
• Adaptable and able to thrive in a dynamic environment.
• Client-focused with a commitment to exceptional service.
• Innovative and forward-thinking, with a passion for improvement.

Accenture does not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered by local law.