Service Desk Trilingual $19000 - $25000 B

Buscojobs México; Nuevo León; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading employment service provider is seeking a Customer Support Specialist. The role involves assisting customers with technical issues, addressing complaints, and gathering feedback. Candidates must have strong communication skills, proficiency in English, and relevant engineering experience. This position is full-time with remote work options, offering various benefits including salary increases and medical insurance.

Servicios

Salary increases

Flexible schedules

Major medical insurance

Dental insurance

Life insurance

Food vouchers

Formación

• Highly proficient in spoken and written English.
• Experience in customer support or similar role.
• Strong organizational and problem-solving skills.

Responsabilidades

• Identify customer needs and assist with issues.
• Update internal databases and monitor complaints.
• Gather customer feedback and collaborate with teams.

Conocimientos

Customer service skills

Critical thinking

Effective listening

Communication skills

Organizational skills

Educación

Mechanical, Mechatronic, or Electronic Engineering Degree

Descripción del empleo

Customer Support Specialist

We have an incredible opportunity for a Customer Support Specialist.

Responsibilities

• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with internal teams.

• Requirements
• Highly proficient in spoken and written English.
• Experience as a Customer Support Specialist or similar CS role.
• Proficiency using PC and Mac systems and other mobile operating systems.
• Knowledge of customer service principles and practices.
• Critical thinking skills.
• Effective listening skills.
• Proactive, patient when handling tough cases, and multi-tasking capabilities.
• Excellent communication and problem-solving skills.
• Strong organizational skills.

• Type
• Full-time, permanent

• Salary
• $10,000.00 - $12,000.00 per month

• Benefits
• Salary increases
• Sick days
• Flexible schedules
• Indefinite contract option
• Referral program
• Major medical insurance
• Dental insurance
• Life insurance
• Work from home
• Food vouchers

Work location: Remote work

Summary (Carel)

Carel is looking for an outgoing, customer service minded individual with a strong HVAC knowledge base. This position provides technical assistance to Carel customers, helps educate, addresses concerns, and documents customer interactions. The candidate will participate in teams to review, launch, and develop new products and revisions, drawing on end-user feedback. Attention to detail and communication skills are vital.

Essential Duties and Responsibilities

• Provide technical assistance for CAREL products to customers (OEMs, resellers, field technicians, end users).
• Address, resolve, and document customer complaints related to CAREL products and commitments.
• Evaluate returned products for defects and complete necessary documentation.
• Participate in core teams to develop, launch, and support new products and revisions.

Qualifications

To perform this job successfully, individuals must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and Experience: Mechanical, Mecatronic, Electronic Engineering Degree / Associates Degree and/or Certificate from an accredited technical school, or equivalent experience. Customer service/support experience in HVAC, refrigeration systems, or related technical field desired.
• Language Skills: Strong written and verbal English communication skills are required.
• Mathematical Skills: Ability to perform basic arithmetic operations.
• Reasoning Ability: Ability to apply common sense in following instructions; high technical aptitude is required.
• Certificates, Licenses, Registrations: Current valid driver’s license and good driving record. HVAC/R or ASHRAE certifications or registrations are a plus.

Physical Demands

• The job may require standing, using hands, climbing, balancing, lifting up to 50 pounds occasionally, and vision requirements.
• Practical skills in electronics, electrical circuits, mechanical and pneumatic systems related to HVAC, refrigeration, and climate control.
• Strong customer relationship skills and troubleshooting abilities.

Work Environment

The work environment may include exposure to moving mechanical parts and a need for constant alertness. The noise level is typically moderate. Travel up to 20% may be required.

Carel is an equal opportunity employer.

Additional Roles (Hoy)

Roles include:

• Customer Support Supervisor – duties include team QA, training, performance coaching, and client communications. Requirements: college degree, 2–3 years supervisory experience, excellent communication, Zendesk experience preferred. Benefits include life and health insurance, disability coverage, and flexible career path.
• Operational Customer Support – after-hours support, logistics coordination, and communication with internal teams to facilitate supply chain solutions. Requirements include bilingual English/Spanish preferred, Microsoft Office, and 1–3 years of industry experience.
• Customer Support Specialist I – Uber Freight role focusing on transportation management, carrier coordination, and customer satisfaction with essential functions and knowledge requirements described.
• Customer Support Specialist II – shipment booking, tracking, billing, carrier relations, and training responsibilities with extensive knowledge in TMS and logistics operations.
• Customer Support Specialist II – Knowledge of TMS, freight operations, and carrier/customer management; strong problem-solving and communication skills required.

Note: This refined description consolidates multiple roles and avoids duplicative content while preserving core responsibilities and requirements where present in the original. Some role-specific details may vary by position; refer to the internal posting for exact duties and qualifications.