Service Desk Analyst - North America Support

Buscojobs México; Nuevo León; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading recruitment platform is seeking an IT Support Analyst in Mexico to provide technical support and solve IT-related issues. Offering a fully remote position, flexible hours, and room for professional growth, this role requires experience in troubleshooting and strong communication skills. The ideal candidate should have knowledge of Windows, Mac, and networking basics.

Servicios

100% remote work with hardware setup

Flexible hours

Paid parental leave

Diverse, multicultural environment

Competitive compensation

Opportunities for growth and learning

Formación

• 1+ year of experience in a similar internal Help Desk role.
• Ability to work in a team and independently.
• Strong organizational skills.

Responsabilidades

• Provide technical support and advice to IT users.
• Troubleshoot computer issues and maintain hardware.
• Manage multiple projects with effective delivery.

Conocimientos

Computer troubleshooting

Windows 10

Mac OS

AWS

Networking

Excellent verbal and written communication

Organized

Detail-oriented

Ability to manage multiple projects

Descripción del empleo

IT Support Analyst (LATAM) – Overview

Internal Help Desk role to provide technical support and advice to IT users. Excellent opportunity to be a key member of the Engineering team with room for growth.

What You’ll Do

• Computer troubleshooting
• Hardware procurement and maintenance
• Building security card administration
• General office and hardware maintenance

Qualifications

• 1+ year of experience in a similar internal Help Desk role
• Experience with Windows 10, Mac OS, Android, AWS, Networking
• Excellent verbal and written communication; interpersonal and presentation skills
• Organized, detail-oriented; able to work in a team and independently
• Ability to manage multiple projects with effective delivery

What We Offer

• 100% remote work with hardware setup for home work
• Flexible hours
• Paid parental leave, vacation & holidays
• Diverse, multicultural environment
• Competitive compensation
• Opportunities for growth and learning

Note: This section reflects the IT Support Analyst LATAM role described in the original posting. Other roles and details appear in the broader text but are not duplicated here to maintain clarity.

Technical Support Analyst – Global Team

Overview: Join a global, data-driven Service Management function delivering remote and in-person support across regions. Focus on troubleshooting, knowledge management, and customer experience.

• Provide remote/in-person support; troubleshoot and guide end-users
• Monitor Helpdesk tickets; update documentation in knowledge base
• Assist with inventory, imaging and hardware/software inventory processes
• Escalate issues as needed; contribute to projects and process improvements

What’s Needed

• 1–2 years on-site Desktop support; Windows and Mac OS
• Knowledge of mobile devices and MDM; Azure/InTune knowledge beneficial
• Strong written and oral communication; collaborative and independent work
• Ability to work with diverse teams across geographies

What’s In It For You

• Industry-leading benefits; flexible vacation; mental health days; retirement savings; tuition reimbursement
• Flexible work arrangements; hybrid options; remote work
• Career development opportunities; supportive culture; global recognition programs
• Hybrid work model and social impact programs

Additional roles mentioned in the original text include Technical Support Manager (Ubuntu), Technical Support Engineer (Mexico), Field Technical Support, and Service Desk/Help Desk positions. Each role contains its own responsibilities and qualifications as described in the source. This refinement preserves the core intent (tech support focus, remote/hybrid work, growth opportunities) while removing extraneous boilerplate and preserving the legally relevant statements.

Note on Expiry

IsExpired: false