Service Desk Agent (Onsite in GDL)

Cognizant; Guadalajara, Ciudad Juárez; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading IT services provider has an exciting opportunity for a Service Desk Agent in Guadalajara. You will manage incidents, provide exceptional support, and maintain systems to ensure operational efficiency. If you have a strong understanding of incident management and proficiency in Service Now, we encourage you to apply. Competitive benefits and career development opportunities await in an inclusive culture.

Servicios

Competitive benefits package

Career development opportunities

Inclusive work culture

Formación

• Strong understanding of incident management processes and tools.
• Experience in providing service desk support in a professional environment.
• Expertise in managing and maintaining Windows-based systems.

Responsabilidades

• Manage and resolve incidents efficiently.
• Provide exceptional service desk support to users.
• Utilize Service Now for tracking incidents.

Conocimientos

Incident management processes

Service Now proficiency

Service desk support experience

Windows systems management

Communication skills

Problem-solving skills

Team collaboration

Detail-oriented

Herramientas

Service Now

Descripción del empleo

Overview

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as Service Desk Agent (Onsite position in GDL)

Responsibilities

• Manage and resolve incidents efficiently to ensure minimal disruption to business operations.
• Provide exceptional service desk support to users addressing technical issues promptly.
• Utilize Service Now for tracking and managing incidents and service requests.
• Collaborate with team members to improve incident management processes and workflows.
• Maintain and support Windows-based systems to ensure optimal performance.
• Conduct root cause analysis to prevent recurrence of incidents and improve system reliability.
• Document and update incident management procedures and knowledge base articles.
• Assist in the development and implementation of IT service management best practices.
• Monitor system performance and provide recommendations for improvements.
• Communicate effectively with users and stakeholders to provide updates and gather feedback.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Ensure compliance with company policies and industry standards in all IT operations.
• Support the onboarding of new users by setting up accounts and providing necessary training.

Qualifications

• Possess a strong understanding of incident management processes and tools.
• Demonstrate proficiency in using Service Now for incident tracking and resolution.
• Have experience in providing service desk support in a professional environment.
• Show expertise in managing and maintaining Windows-based systems.
• Exhibit excellent communication and problem-solving skills.
• Display the ability to work collaboratively in a team-oriented environment.
• Be detail-oriented with a focus on delivering high-quality IT services.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide. Receive ongoing support and funding with training and development plans. Have a highly competitive benefits and salary package. Get the opportunity to work for leading global companies. We are committed to respecting human rights and build a better future by helping your minds and the environment. We invest in people and their wellbeing. We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

Igualdad de Empleo y Política de Acción Afirmativa: Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

At Cognizant we believe that our culture makes us stronger!

Join us now!

#BeCognizant #IntuitionEngineered