Service Delivery Manager - S&P - Sourcing 4C

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Nuevo México; Hybride; MXN 1 695 000 - 2 448 000; Plein temps

Résumé du poste

Genpact is seeking a Service Delivery Manager for Supply Chain - Procurement, based in a hybrid role. The candidate will lead end-to-end sourcing operations, drive process improvements, and collaborate with cross-functional teams to ensure alignment with procurement strategies.

The role emphasizes leadership, vendor management, and data-driven performance oversight. The position requires robust expertise in AI-driven procurement, risk management, and sourcing analytics, with a focus on

Qualifications

• Bachelor-level qualifications in commerce/economics/finance required.
• MBA or analytics-focused master’s degree preferred.
• Certifications in supply management or CSCP/CSM add value.

Responsabilités

• Lead end-to-end service delivery for sourcing operations with alignment to procurement goals.
• Drive operational excellence with best practices, CI initiatives, and performance metrics.
• Collaborate with category managers, finance, and legal to execute sourcing strategies.
• Manage vendor relationships ensuring SLA compliance, risk mitigation, and value delivery.
• Provide leadership to sourcing teams and foster accountability and innovation.
• Monitor KPIs and proactively address issues while seeking optimization opportunities.
• Support transformation initiatives and digital sourcing tools adoption.

Connaissances

AI

BPM

Cloud Computing

Contract Management

Procurement Analytics

Risk Governance

Source to Pay

Sourcing Strategy

Sourcing

Vendor Management

Formation

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Description du poste

Service Delivery Manager - Supply Chain - Procurement

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

Job Description

Responsibilities :

• Lead end-to-end service delivery for sourcing operations, ensuring alignment with strategic procurement goals and business expectations.
• Drive operational excellence by implementing best practices, continuous improvement initiatives, and performance metrics across sourcing processes.
• Collaborate with cross-functional teams including category managers, finance, and legal to ensure seamless execution of sourcing strategies.
• Manage vendor relationships and performance, ensuring compliance with SLAs, risk mitigation, and value delivery.
• Provide leadership and guidance to sourcing teams, fostering a culture of accountability, innovation, and customer-centricity.
• Monitor and report on key performance indicators (KPIs), proactively addressing issues and identifying opportunities for optimization.
• Support transformation initiatives and digital sourcing tools adoption to enhance efficiency and transparency.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

• Certified in Supply Management (CSM) - Welingkar Institute of ManagementWelingkar Institute of Management, Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy

Required Skills

• Artificial Intelligence (AI)
• Business Process Management (BPM)
• Cloud Computing
• Contract Management
• Cost Management
• Data Engineering
• Data Literacy
• Data Visualization
• Experience Design (Including Customer/User Experience)
• Generative AI
• Insight Generation
• Policy Governance and Risk Management
• Procurement Analytics
• Project Portfolio Management (PPM)
• Risk Governance
• Sourcing and Procurement
• Sourcing Strategic Thinking
• Strategic Sourcing
• Supplier Management
• Supplier Relationship Management
• Supply Chain Management (SCM)
• User Experience (UX)

Language

• Spanish (Required)
• Language Proficiency - Proficient - C2

Job Type

Regular

Master Skill List

S&P - Sourcing

Remote Type

Hybrid

Work Shift

Day Job (Mexico)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Ex