Service Delivery Manager

Definity First; México; A distancia; MXN 1,678,000 - 2,239,000; Jornada completa

Descripción de la vacante

A leading IT services provider is seeking a skilled Service Delivery Manager to lead and coordinate shared delivery teams. The role emphasizes operational excellence and client satisfaction. Candidates should have 5–8 years of experience in a similar role and a Bachelor’s degree in a related field. Join a mission-driven team while working 100% remotely within the USA.

Formación

• 5–8 years of experience as a Service Delivery Manager or similar leadership role.
• Strong track record of managing delivery teams in fast-paced environments.
• Experience defining KPIs and driving continuous improvement.

Responsabilidades

• Lead and coordinate shared delivery teams across multiple projects.
• Ensure high-quality service delivery in alignment with client expectations.
• Build strong client relationships and act as a trusted advisor.

Conocimientos

Client management

Organizational skills

Stakeholder management

Performance monitoring

Delivery team management

Educación

Bachelor’s degree in Computer Science, Engineering, Business Administration

Descripción del empleo

We are looking for a skilled Service Delivery Manager to join our team. This role focuses on leading and coordinating shared delivery teams, ensuring operational excellence and client satisfaction, This position is 100% remote within the USA. This is an exciting opportunity to contribute to high-impact solutions while collaborating with a mission-driven and highly talented team.

Requirements

• 5–8 years of experience as a Service Delivery Manager or in a similar leadership role.

• Strong track record of managing delivery teams in fast-paced environments.

• Excellent client-facing, organizational, and stakeholder management skills.

• Experience defining KPIs, monitoring performance, and driving continuous improvement.

Main Activities

• Lead and coordinate shared delivery teams across multiple projects.

• Ensure high-quality service delivery in alignment with client expectations.

• Build strong client relationships and act as a trusted advisor.

• Implement strategies for operational efficiency and process improvement.

• Track, report, and improve delivery performance.

Education

• Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field.

About Definity First
Definity First specializes in IT Services, Cloud Business Applications & Microsoft Technologies, providing enterprise-grade solutions that translate into a successful business transformation.

We were founded in 2004, with six offices distributed across the US and Mexico. Definity First has worked for transformative, iconic companies and universities such as Tesla, Flowserve, Harvard, Berkeley, Caltech, and more.

At Definity First we do not discriminate towards gender, age, sexual preferences/orientation, religion, pregnancy, ethnicity or place of origin.