Service Delivery Coordinator

Baker Hughes; Campeche; Presencial; USD 50,000 - 90,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Service Delivery Coordinator to join their dynamic team. In this role, you will ensure the flawless execution of service delivery, maximizing revenue and customer satisfaction. You will coordinate activities across various teams, manage job scheduling, and maintain strong client relationships. This position offers a unique opportunity to contribute to innovative drilling solutions while working in a supportive environment that values your input and fosters professional growth. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this role is perfect for you.

Servicios

Contemporary work-life balance policies

Comprehensive private medical care

Life insurance and disability programs

Tailored financial programs

Additional voluntary benefits

Formación

• 5 years of experience in relevant roles like field engineer or applications engineer.
• Ability to manage multiple projects and build consensus among teams.

Responsabilidades

• Ensure flawless execution and on-time delivery of services.
• Coordinate job activities across organizational boundaries to meet customer expectations.

Conocimientos

Leadership

Project Management

Relationship Management

Problem Solving

Educación

Bachelor's Degree in Engineering

Descripción del empleo

Job Description

Service Delivery Coordinator - Field Services Operations

Do you enjoy being part of a successful team? Are you a service delivery coordinator looking for a new opportunity? Join our Drilling Services team!

Our Oilfield Services Team is assembling and testing the latest products of oilfield equipment, which is the beating heart of our work. We collaborate with our development teams in science, mechanical and electrical engineering, physics, and geoscience to develop innovative drilling tools.

Partner with the best

The Service Delivery Coordinator ensures that Baker Hughes maximizes its short and long-term revenue, profit, and cash collection opportunity by ensuring flawless execution, on-time delivery, contract adherence, and cash collection for the assigned jobs.

As a Service Delivery Coordinator - Field Services Operations, you will be responsible for:

1. Ensuring that Baker Hughes maximizes its short and long-term revenue, profit, and cash collection opportunity by ensuring flawless execution.
2. Coordinating the required job activities across organizational boundaries to ensure Baker Hughes executes the job in line with customer expectations and contract terms and conditions.
3. Ensuring the assigned contracts/quotes are fully understood and capitalized upon.
4. Coordinating and monitoring all job activities as outlined in MTJC across organizational boundaries.
5. Being responsible for scheduling and dispatching of resources in line with job requirements.
6. Contacting the client for job preparation, execution, and closeout, and managing the relationship to ensure business success for BHGE.
7. Ensuring the proper process is followed when there is a risk of not achieving the client's objectives.
8. Escalating the issues that can impact service delivery.
9. Ensuring invoice is in line with contract/quote, with no revenue leakage and timely collection of cash.

Fuel your passion

To be successful in this role you will:

1. Have a bachelor’s degree in engineering (electronic, mechanical, or petroleum) from an accredited university and relevant industry experience within the product line.
2. Have 5 years of prior experience in roles such as directional field engineer, remote engineer, applications engineer, or similar.
3. Be able to demonstrate experience in a leadership or supervisory role.
4. Have the ability to build consensus and relationships among managers, partners, and employees.
5. Be able to manage multiple priorities and projects simultaneously.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

1. Standard working schedule supporting the clients' needs.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

1. Contemporary work-life balance policies and wellbeing activities.
2. Comprehensive private medical care options.
3. Safety net of life insurance and disability programs.
4. Tailored financial programs.
5. Additional elected or voluntary benefits.

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner, and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!