Server Manager/Enhanced Operations Service Specialist

GSB Solutions; Ciudad de México; A distancia; USD 90,000; Jornada completa

Descripción de la vacante

Una empresa de TI de vanguardia en América Latina busca un Especialista en Servicios de Operaciones Mejoradas. En esta emocionante posición, serás responsable de brindar soporte experto en sistemas operativos Linux y Windows, así como de coordinar la gestión de incidentes y mejorar continuamente las operaciones del servidor. Te encargarás de la administración de plataformas en la nube como Azure, AWS y GCP, y trabajarás en estrecha colaboración con diversos equipos para optimizar la entrega de servicios. Si tienes una sólida experiencia en administración de sistemas y una mentalidad orientada a la mejora continua, esta es tu oportunidad para marcar la diferencia en un entorno dinámico y en crecimiento.

Servicios

Excelentes beneficios superiores

Formación

• 8+ años de experiencia profesional en administración de sistemas.
• Licenciatura en Ciencias de la Computación o áreas relacionadas.

Responsabilidades

• Proporcionar soporte experto para Linux y Windows en incidentes mayores.
• Coordinar el trabajo entre equipos para mejorar la estabilidad del sistema.

Conocimientos

Administración de Linux

Conocimientos en Pacemaker

Programación de scripts (Shell, Perl, Python, Go)

Experiencia en servicios de red (DNS, LDAP)

Conocimiento en seguridad IT

Administración de plataformas en la nube (Azure, AWS, GCP)

Análisis de causa raíz

Mejoras continuas

Educación

Licenciatura en Ciencias de la Computación

Experiencia profesional de 8+ años

Herramientas

Ansible

CHEF

Descripción del empleo

Important IT company at the Latin American level, growth requires:

Server Manager/Enhanced Operations Service Specialist

As an Enhanced Operations Service Specialist - you are responsible for:

1. Technically skilled in providing expert support for all Linux OS/Windows and Infracustomer issues.
2. Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer.
3. Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and driving initiatives to standardize and simplify server operations.
4. Root Cause analysis for service requests failures/outages, performance issues – continuous improvement methodologies.
5. Analyse root-causes of the failures (if known) in achieving the KPIs and define a corrective action plan, with well-defined mitigation steps.
6. Coordinate and orchestrate the work between the various teams with strong collaboration with other units within and outside Enterprise Cloud Service units.
7. Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery.
8. Process improvement initiatives for daily operational activities.
9. Streamline standard operating procedures by focusing on automation enhancements.
10. Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.

SKILLS AND COMPETENCIES

• Strong experience in administration of our cloud platform based on Linux operating systems in Azure, AWS, and Google Cloud as well as in SAP data centres.
• Pacemaker administration knowledge would give an edge over others.
• Practical experience with OS operation, upgrades, and security patching.
• Networking experience with the suite of TCP/IP, IP routing, NAT, firewalls.
• Experience with network services like DNS and LDAP and HTTP proxies.
• Good understanding of IT security, OS hardening.
• Experience in script programming (e.g., Shell, Perl, Python, Go, etc.) and with server automation tools (e.g. Ansible, CHEF).
• Experience with server operations in large environments and in public clouds – Azure, AWS, GCP.
• Experience in Problem Management, Root cause analysis methodologies.

EDUCATION AND QUALIFICATIONS

• 8+ years of related professional experience.
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS, and GCP).
• Expert Linux Administrator.
• Expert in at least one of the public cloud administrations – Azure, AWS, GCP.
• Capacity to continuously acquire new knowledge in an independent and proactive way.
• Good analytical and solution-oriented thinking.
• Very good communication and networking skills.
• Experience of safeguarding customer relationship.
• Strong customer service focus.
• Very good English language skill.
• Pacemaker experience is a must.

ADVANCED CONVERSATIONAL ENGLISH ESSENTIAL (Will be evaluated).

Job type: Remote.

Salary: $90,000 Gross.

Benefits: Excellent superior benefits.