Senior Warranty Analyst

General Motors of Canada; Toluca; Híbrido; MXN 45,000 - 60,000; Jornada completa

Descripción de la vacante

A leading automotive company in Toluca is seeking a CCA Senior Warranty Analyst. This role focuses on warranty processing, budget management, and enhancing global systems. The ideal candidate has a degree in engineering or economics and 3-5 years of relevant experience. Strong skills in Big Data Management and Power BI are essential. This position allows for hybrid work, with 3 days at the office and 2 days from home.

Formación

• 3 to 5 years of experience in a similar position.
• Ability to express ideas, problems, solutions, recommendations in English.
• Ability to create budget reports and track expenses.

Responsabilidades

• Generate the growth projection of warranty spend and cost savings.
• Act as the CCA Mexican representative for all Global Warranty Management system enhancements.
• Work with local teams in innovation projects that improve the warranty process.

Conocimientos

Big Data Management

Power BI

Statistical knowledge and data interpretation

Excellent communication skills

Time management

Educación

Bachelor’s degree in engineering or economics

Herramientas

MS Office applications (Word, PowerPoint, Excel, Outlook)

Databricks

Descripción del empleo

Overview

The CCA Senior Warranty Analyst is a subject matter expert in all aspects of warranty processing and procedures. His/her primary responsibility is to plan and create the region warranty expense budget considering elements such as inflation, price elasticity and car park expected growth as well as to improve the Global Warranty Management system through implementing sound processes and ensuring completion of tasks on time every time.

Main Activities

• Generate the growth projection of warranty spend and cost savings to report monthly results, objectives, and challenges at the Global Warranty Forum.
• Act as the CCA Mexican representative for all Global Warranty Management system enhancements deliverables.
• Work with local teams in innovation projects that improve the warranty process and contribute to expense reduction.
• Solve distributors and Aftersales district managers questions related to Global warranty system, when facing claim processing issues.
• Successfully execute Warranty and Service Excellence programs and deliver dealer network results.
• Manages the culture within their team, holds themselves and others accountable for demonstrating GM values and cultural behaviors
• Performs other related duties as assigned.

Qualifications

Required

• Bachelor’s degree in engineering or economics or similar experience
• 3 to 5 years of experience in a similar position
• User of MS Office applications: Word, PowerPoint, Excel, Outlook, etc.
• Big Data Management
• Power BI (Mandatory)
• Databricks
• Statistical knowledge and data interpretation
• Excellent communication skills and time management
• Ability to express ideas, problems, solutions, recommendations in English
• Ability to create budget reports and track expenses

What Will Give You a Competitive Edge (Preferred Qualifications):

• Subject Matter Expert (SME) for GWM
• Master's degree in data mining related field
• Knowledge and experience in vehicle components and repairs
• Field experience with dealers

Competencies

• Strong customer focus
• Results oriented
• Self-motivated and self-directed

Hybrid position 3 days at office 2 days working from home

Note: GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration now or in the future sponsorship

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

If you need a reasonable accommodation to assist with your employment, please mention it to the recruiter

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.