Senior Specialist Sales Operations

Infineon Technologies AG; Guadalajara; Presencial; USD 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading semiconductor company in Guadalajara, Mexico, is looking for a Senior Specialist in Sales Operations. You will plan and execute customer requests, prepare commercial offers, and support the account manager with sales forecasts. The ideal candidate has a college degree or equivalent experience and proficiency in English. Join a diverse workplace that values innovation and customer success.

Formación

• Ability to operate, align, and collaborate with cross-functional teams.
• Service-oriented attitude with good interpersonal skills.
• Ability to receive detailed instructions from manager.

Responsabilidades

• Plan and schedule own work independently to meet goals.
• Prepare commercial offers for customers using SAP CRM.
• Attend customer meetings and calls to discuss topics.

Conocimientos

Sales support skills

Cross-functional collaboration

Customer service orientation

Communication skills

English proficiency

Responsiveness

Educación

College degree or relevant experience

Herramientas

SAP CRM

CRM Dynamics

Descripción del empleo

Do you have experience in Sales? Would you like to focus on strengthening key relationships with customers? If this sounds exciting to you, please apply today for the Senior Specialist Sales Operations role at Infineon!

Job Description
In your new role you will:

• Plan and schedule own work typically independently to meet goals and deliverables based on general directions.
• Have the Impact of regular and independent decision-making limited to the attainment of project objectives. The job encompasses the execution of structured standard tasks in own area of responsibility, that are routine. More senior colleagues deliver close guidance and direction as well as training on the job.
• Will be the first entry point for customer requests. Must be able to give first-level responses and channel the request internally
• Be Able to execute guided escalation
• Interface with the customers in different departments, warranting a professional relationship.
• Attend customer meetings & calls to discuss ongoing topics, review service levels, and build relationships.
• Prepare commercial offers for customers with the support of the BU and account manager in SAP CRM tool.
• Support the account Manager on the monthly sales forecast updates. It could be one region/a few products or a few locations in the S&OP tool.
• Support Account Manager with RFQ data verification (RFQ data processing. Less complex data.
• Prepare data for Volume Price Agreements (VPA), track VPAfulfillment, adjust backlog for new pricing
• Process sample requests from the customer through ISaR; track & expedite the delivery of samples Supportdata entry into CRM Dynamics according to guidance of FAE or AM.
• Follow Simple analysis guided by the supervisor by clear instructions, update of predefined reports such as RMextract_Dragon Cube_CEBIS+ Cube
• Oversse credit limit checks, clarification of overdue and differences in Prices & tax) in alignment with AM; credit & debit notes creation in the ERP system
• Send documents to the customer if not automated.
• Coordinate between customer and internal departments one.g. LOA, EDI, SBI,CRA logistics, NDA, and settlement agreements.

Your Profile
You are best equipped for this task if you have:

• College degree or 1-3 years work experience in a similar field.
• Ability to operate, align, and collaborate with cross-functional and global teams.
• Must speak English. German speaking is a plus.
• Experience in basic customer and sales support skills.
• Service-oriented attitude, good interpersonal and communication skills.
• A sense of responsiveness, both timely and completeness.
• Ability to drive closure with diverse personnel throughout the corporation. Individual contributors; may need close supervision.
• Ability to apply company policies and procedures to resolve routine issues.
• Ability to receive detailed instructions from their direct manager.
• Champions’ customer causes the mutual satisfaction of the customer and company. Readily accepts assigned responsibility. Follows established processes.

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.

#LI-AO1