Senior Specialist, Knowledge Management (Performance Improvement)

Bain & Company; Ciudad de México; Presencial; USD 40,000 - 60,000; Jornada completa

Descripción de la vacante

A leading consulting firm seeks a Knowledge Management team member to support the Performance Improvement practice. The role involves sharing expertise, managing knowledge bases, and using AI tools to enhance processes. Candidates should have a strong educational background, analytical skills, and a passion for performance improvement, with a focus on customer service and effective communication.

Formación

• Strong academic credentials with a BA.
• 3+ years professional experience preferred.
• Familiarity with procurement processes and scale transformations.

Responsabilidades

• Support consulting teams with knowledge sharing and expertise.
• Lead capture and sharing of the practice knowledge base.
• Manage and maintain practice pages on the intranet.

Conocimientos

Analytical skills

Performance Improvement knowledge

Customer service skills

Communication skills

Organizational skills

Educación

BA or equivalent undergraduate degree

Herramientas

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Descripción del empleo

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

You’ll join the Product, Practice and Knowledge (PPK) department as part of the Knowledge Management team and you’ll work with a variety of different Practices at Bain, broadening your skillset and leveraging industry knowledge across various industries and capabilities.

“Practices” are how we group and organize our solutions and products based on our clients’ industry or business function. They’re integral to how we win and deliver results to our clients, and are a key strategic priority within our firm. The Knowledge Management team is critical to harnessing the best of our consulting staffs’ individual and collective expertise, making it possible for us to deliver extraordinary results for our clients.

You will join the Performance Improvement practice, a global capability that cuts across all of Bain’s industries. It’s comprised of company-wide Accelerated Performance Transformations (incl. Zero-Based Budgeting & Redesign, Net Working Capital Excellence), and functional and cross-functional excellence in Operations (e.g. Procurement, Supply Chain, Manufacturing, Engineering R&D, Capital Projects Acceleration), Corporate Support (e.g., G&A Functional Transformation, Capability Sourcing, Shared Services, Business Process Redesign) and Service Operations. The practice is one of the fastest growing segments at Bain.

The Performance Improvement practice is seeking candidates across 3 solution teams: Accelerated Performance Transformation, Corporate Support, or Procurement.

WHAT YOU’LL DO

• Equip Partners in the firm and consulting staff with relevant expertise and resource recommendations
  • Provide value-added front-line support to case teams by sharing curated “best of” Bain content, experience and perspectives
  • Identify and connect experts within the Bain network to consulting teams
  • Collaborate with our Information Services or Practice Centers of Excellence, to collectively provide consultants the best consolidated view of our internal and external knowledge
  • Develop and package summary documents and provide updated or bespoke analysis
• Lead the capture and sharing of the practice knowledge base
  • Capture and process knowledge onto our global intranet platform from client development and case team efforts
  • Coordinate with other Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base
  • Communicate with case teams and practice affiliates to understand work and solicit most relevant content
  • Manage metadata to facilitate user searching. Manage inputs to improve advanced analytics and AI output
• Package and codify our best thinking into insights
• Collaborate with practice team members to fill content gaps through new product development and deployment
• Manage and maintain practice page(s) on the intranet; ensuring our best materials are represented and shared
• Oversee Knowledge Associate in managing and maintaining the knowledge base
• Use AI tools to accomplish portions of the role. Experiment with new and existing AI tools to improve work processes
• Contribute to the development and execution of the practice strategy
  • Analyze, understand and interpret underlying drivers of practice performance
  • Support content planning and logistics for annual practice meetings
  • Drive practice affiliate engagement, including preparation for experience-sharing calls and publications
• Actively contribute to the practice and broader PPK team
  • Participate in (and sometimes lead) global team trainings, group projects, experience sharing, mentoring, and other initiatives
  • Assign, review, and provide feedback on junior practice member’s work, who are often located in another Bain office. Manage day to day workplan for junior team members and provide coaching and development

ABOUT YOU

• BA or equivalent undergraduate degree with strong academic credentials
• Preferred 3+ years of professional experience
• You’re intellectually curious with an interest in Performance Improvement
• Preferred candidates will have a foundational understanding of core business concepts and familiarity with scale transformations, procurement processes, and/or G&A functions.
• You have strong analytical abilities and experience bringing innovative and ‘outside the box’ approaches to problem solving
• You enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities
• Attentive to detail and very organized. You’re known for your high-quality work
• You are a regular user of AI tools and have a growth mindset about their use
• You can self-motivate and work autonomously, while appreciating guided coaching and collaborative teaming
• Superior customer service attitude
• You keep a positive mindset and high levels of energy and enthusiasm
• Strong communication and presentation skills. You can engage with senior business executives and team with colleagues across the globe and in different time zones

• Strong proficiency in Microsoft Excel, PowerPoint, and Word

• Must work from the Mexico City GBS office three days a week