Senior Specialist, Knowledge Management (Performance Improvement)

Bain & Company; Ciudad de México; Sur place; MXN 468 515 - 655 922; Plein temps

Résumé du poste

A leading global consultancy is seeking a Senior Specialist, Knowledge Management in Mexico City. This role involves equipping partners and staff with expertise, capturing practice knowledge, and using AI tools to enhance knowledge management. The ideal candidate has a BA degree, 2+ years of experience, strong analytical abilities, and proficiency in Microsoft Office. A commitment to excellence and teamwork is essential.

Qualifications

• Preferred 2+ years of professional experience.
• Strong analytical abilities and innovative problem-solving approaches.
• Experience in fast-paced environments and juggling multiple priorities.

Responsabilités

• Equip staff with expertise and resource recommendations.
• Lead capture and sharing of the practice knowledge base.
• Support content planning and logistics for meetings.

Connaissances

Analytical abilities

Customer service attitude

Strong communication skills

Proficiency in Microsoft Excel

Proficiency in PowerPoint

Proficiency in Word

Intellectual curiosity

Ability to juggle multiple priorities

Formation

BA or equivalent undergraduate degree

Outils

AI tools

Description du poste

Senior Specialist, Knowledge Management (Performance Improvement)

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We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

WHAT YOU’LL DO

• Equip Partners in the firm and consulting staff with relevant expertise and resource recommendations
• Provide value-added front-line support to case teams by sharing curated “best of” Bain content, experience and perspectives
• Identify and connect experts within the Bain network to consulting teams
• Collaborate with our Information Services or Practice Centers of Excellence, to collectively provide consultants the best consolidated view of our internal and external knowledge
• Develop and package summary documents and provide updated or bespoke analysis

• Lead the capture and sharing of the practice knowledge base
• Capture and process knowledge onto our global intranet platform from client development and case team efforts
• Coordinate with other Knowledge Specialists to identify cross practice content priorities and identify gaps in the knowledge base
• Communicate with case teams and practice affiliates to understand work and solicit most relevant content
• Manage metadata to facilitate user searching. Manage inputs to improve advanced analytics and AI output
• Package and codify our best thinking into insights
• Collaborate with practice team members to fill content gaps through new product development and deployment
• Manage and maintain practice page(s) on the intranet; ensuring our best materials are represented and shared
• Oversee Knowledge Associate in managing and maintaining the knowledge base
• Use AI tools to accomplish portions of the role. Experiment with new and existing AI tools to improve work processes

• Contribute to the development and execution of the practice strategy
• Analyze, understand and interpret underlying drivers of practice performance
• Support content planning and logistics for annual practice meetings
• Drive practice affiliate engagement, including preparation for experience-sharing calls and publications

• Actively contribute to the practice and broader PPK team
• Participate in (and sometimes lead) global team trainings, group projects, experience sharing, mentoring, and other initiatives
• Assign, review, and provide feedback on junior practice member’s work, who are often located in another Bain office. Manage day to day workplan for junior team members and provide coaching and development

ABOUT YOU

• BA or equivalent undergraduate degree with strong academic credentials
• Preferred 2+ years of professional experience
• You’re intellectually curious with an interest in Performance Improvement and Procurement.
• Preferred candidates will have a foundational understanding of core business concepts and familiarity with scale operational transformations / procurement processes.
• You have strong analytical abilities and experience bringing innovative and ‘outside the box’ approaches to problem solving
• You enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities
• Attentive to detail and very organized. You’re known for your high-quality work
• You are a regular user of AI tools and have a growth mindset about their use
• You can self-motivate and work autonomously, while appreciating guided coaching and collaborative teaming
• Superior customer service attitude
• You keep a positive mindset and high levels of energy and enthusiasm
• Strong communication and presentation skills. You can engage with senior business executives and team with colleagues across the globe and in different time zones
• Strong proficiency in Microsoft Excel, PowerPoint, and Word

ABOUT US

Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster and more enduring outcomes. Our 10-year commitment to invest more than $2 billion in pro bono services brings our talent, expertise and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development and the environment. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client s advocacy in the industry.