Senior Specialist, Hologram and Chip Innovation Program

Mastercard; Ciudad de México; Presencial; USD 50,000 - 90,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic Senior Specialist to lead their Hologram and Chip Innovation Program. This role is pivotal in driving strategic initiatives across Latin America, partnering with senior leadership to create innovative solutions that enhance client value. The ideal candidate will be multilingual, possess strong program management skills, and have a passion for emerging technologies. Join a forward-thinking team where your contributions will shape the future of digital payments and technology integration, ensuring operational excellence and customer satisfaction.

Formación

• 2+ years in program or project management, ideally in payments or fintech.
• Fluent in English and Spanish; Portuguese is a plus.

Responsabilidades

• Lead the Hologram and Chip Innovation Program across LAC markets.
• Manage strategic vendor relationships and client agreements.

Conocimientos

Program Management

Stakeholder Management

Customer Service

Analytical Skills

Cross-Functional Communication

Educación

Bachelor's Degree

Herramientas

Microsoft Office Suite

Descripción del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Specialist, Hologram and Chip Innovation Program

Overview:
We’re seeking a dynamic, multilingual Senior Specialist to lead our Hologram and Chip Innovation Program, driving strategic initiatives across LAC markets. This role partners directly with senior leadership to co-create future-ready solutions that deliver value for our clients. You’ll be the key point of contact for advancing chip and hologram technology, ensuring best-in-class customer service, operational compliance, and scalable go-to-market execution. If you’re passionate about emerging tech, cross-functional collaboration, and leading with influence, we want you on our team.

Responsibilities:

1. Partner with senior leadership to design and implement advanced hologram and chip services tailored for clients across LAC markets.
2. Serve as the primary point of contact for internal and external stakeholders, ensuring timely responses and fostering trusted relationships across the ecosystem.
3. Build and scale business models that elevate hologram and chip programs from functional operations to strategic enablers of growth.
4. Manage strategic vendor relationships and enable client agreements in coordination with the market development team.
5. Champion innovation by leading projects that embed advanced technologies into chip and hologram services within the region.
6. Lead product, compliance, and operations go-to-market programs, ensuring deadlines and quality benchmarks are met consistently.
7. Deliver financial forecasting support in collaboration with finance, regional market leads, and global product leads, contributing to budget planning and strategic reporting.
8. Become a product expert in chip and hologram technologies as well as the company’s end-to-end offerings and serve as a thought leader on innovation and product strategy.
9. Document and track progress from monthly meetings with SSO market teams; act as meeting scribe and follow-up liaison for ongoing initiatives.
10. Lead day-to-day operations for the hologram and chip program, acting as the central liaison between global teams and local markets to ensure alignment and execution.
11. Perform additional duties and ad hoc tasks as assigned to support the broader Product & Innovation strategy.

All About You:

1. Minimum 2 years of program or project management experience, preferably in payments, fintech, or a tech-forward industry.
2. Fluent in English and Spanish, with strong communication skills in Portuguese (preferred).
3. Proven experience in customer service, stakeholder management, and process optimization.
4. High-level interpersonal skills; self-starter with strong motivation, accountability, and results-oriented mindset.
5. Adept at cross-functional communication, including working with senior leadership and external partners.
6. Demonstrated analytical and critical thinking skills to support strategic decision-making.
7. Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
8. Maintains discretion and professionalism, especially when working with confidential or sensitive information.
9. Skilled at managing multiple priorities in fast-paced, deadline-driven environments.
10. Passion for client service and innovation, with the ability to bridge technology and business needs effectively.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, every person working for or on behalf of Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security training in accordance with Mastercard’s guidelines.