Senior Solution Consultant

Salesforce: The #1 AI CRM; Ciudad de México; On-site; MXN 700,000 - 1,000,000; Full time

Job summary

Salesforce is seeking a Senior Solution Consultant in Mexico City to join the Global Delivery Centre. You will support Solution Delivery opportunities, build strong client relationships, and help design multi-cloud Salesforce solutions that drive business transformation.

Responsibilities include mapping business processes, creating user stories, and collaborating with product and design teams to deliver impactful outcomes in an agile environment.

Qualifications

• Enterprise software experience as business/functional analyst or product owner.
• Salesforce Platform experience.
• Ability to translate requirements into effective process designs.
• Excellent written and graphic communication skills.
• Advanced English proficiency.
• Experience with process modeling tools.

Responsibilities

• Collaborate with customers, product managers and engineers to map business processes.
• Participate in business process redesign, roadmap planning and multi-cloud touchpoints.
• Build client trust and strong relationships with stakeholders.
• Create prototypes and sample mockups to elicit requirements.
• Own user stories and document requirements for agile sprints.
• Suggest improvements and automation opportunities with product/design teams.
• Leverage OmniStudio tools to design omni-channel interactions.
• Attend stand-ups, planning and retrospectives to unblock progress.
• Contribute to UAT, test planning and release activities.
• Map data requirements to Salesforce Industry objects or REST endpoints.
• Document workflows with visuals and descriptions.

Skills

Business/functional analyst experience

Salesforce Platform experience

Requirements translation to designs

Design skills

Written & graphic communication

English advanced

Process modeling tools

Tools

OmniStudio

OmniScript

FlexCards

Integration Procedures

Job description

Senior Solution Consultant

Location: Mexico - Mexico City

Remote Type: Office - Flexible

Time Type: Full time

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

SENIOR SOLUTION CONSULTANT

GDC TEAM

Mexico City

Job Description

DEPARTMENT DESCRIPTION

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation with focus on performance, productivity & impact.

OVERVIEW OF THE ROLE

Our Global Delivery Center is seeking a design-savvy Business Analyst/Solution Consultant to support Solution Delivery opportunities in the Customer Success Group team, lending expertise to the delivery of world-class Salesforce implementations and building the necessary and valuable relationships both internally and externally in order to become recognized as a world class business transformation expert.

Specific responsibilities include:

• Working closely with our customers, industry experts, product managers, and engineers to investigate business processes at a detailed level.
• Participating in business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.
• Developing strong client relationships by building trust, rapport and positive working relationships with both internal and external customers, and team members.
• Create prototypes, proof of concepts and sample mockups as a means of eliciting and defining business requirements.
• Crafting and owning user stories/business requirements documents as an outcome of the requirements gathering sessions, and detailing out the user stories in the agile sprints for the scrum team to work upon.
• Collaborating with SFI’s product and design teams to suggest improvements, find opportunities for automation, understand the standard methodologies and create simple and sophisticated flows that deliver the functionality required.
• Utilising knowledge on OmniStudio tools, including OmniScript, FlexCards, Integration Procedures to rapidly construct dynamic, omni-channel interactions.
• Attending daily stand-ups, story pointing meetings, sprint planning, and retrospectives to ensure progress on requests and removal of blockers.
• As required, participating in the UAT and release process, including test planning, development of test scripts, testing logistics, test execution, and status reporting.
• Analyzing the data requirements, structures and integration points of the process, and creating mapping to Salesforce Industry objects or external REST endpoints.
• Documenting work using flow charts, written descriptions, screenshots and videos.
• Reacting to process and product related questions and raising issues to the correct team or to the management as required.

REQUIRED QUALIFICATIONS

• +3 years of experience in enterprise software as business/functional analyst or product owner.
• Salesforce Platform experience.
• Demonstrated capability to understand business strategies and application objectives, and translate those requirements into effective process designs.
• Excellent design skills, including the ability to critique visual elements and optimize user flows.
• Excellent written and graphic communication skills, clearly document requirements and process assets using text, diagrams and videos.
• English advanced skills.
• Expertise in process modeling tools and standard methodologies.

PREFERRED QUALIFICATIONS

• Knowledge of Salesforce Industries.
• Insurance, Health or Telecommunications industry experience is appreciated.
• Hands-on experience of CPQ, EPC
• Knowledge of design thinking processes and tools.
• Experience working with Scrum teams and Agile Methodology.
• Certified Product Owner.

Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

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