Senior Social Media Customer Advocate

Boldr Impact; Mérida; Híbrido; MXN 335.000 - 469.000; Jornada completa

Descripción de la vacante

Boldr Career opportunities are open for a Senior Customer Advocate with a social media focus. You will manage customer inquiries across social channels and respond with empathy to ensure timely, personalized support. The role emphasizes brand voice, proactive engagement, and collaboration with Tier 1/2 teams to resolve issues.

We value authentic curiosity and dynamic collaboration, and you will contribute to Boldr's mission of meaningful work and boldr impact while expanding our online presence.

Formación

• Analytical and critical thinking skills with attention to detail.
• Excellent written communication skills for social media responses.
• Empathetic, customer-centric approach to support.

Responsabilidades

• Social Media Management: monitor and engage with customer inquiries on Facebook, Instagram, YouTube, and TikTok.
• Respond promptly with accurate information and resolutions.
• Build and maintain positive customer relationships through social interactions.
• Investigate and resolve issues via social media, collaborating with support teams as needed.
• Share relevant content and announcements to inform customers.
• Compile feedback and insights from social media for product and service improvements.

Conocimientos

Analytical thinking

Written communication

Customer-centric mindset

Educación

Bachelor's degree in marketing or any field related

Descripción del empleo

Boldr Career opportunities are open for a Senior Customer Advocate with a social media focus. You will manage customer inquiries across social channels and respond with empathy to ensure timely, personalized support. The role emphasizes brand voice, proactive engagement, and collaboration with Tier 1/2 teams to resolve issues.

We value authentic curiosity and dynamic collaboration, and you will contribute to Boldr's mission of meaningful work and boldr impact while expanding our online presence.